20 Hour Associate banker

As an Associate Banker at Chase you will be at the forefront of delivering an exceptional customer experience by fostering long-lasting, meaningful relationships. You will help customers with everyday transactions, build rapport, and introduce them to our One Chase family. You will also teach clients how to use self-service options, helping them enroll in and use tools so they can bank how, when and where they want.ResponsibilitiesYou'll contribute significantly to the success of the branch and helping customers by:

Engaging the client by welcoming them warmly with a pleasant demeanor, using the client's name whenever possible, and thanking them for doing business with Chase

Assisting customers and making clients feel appreciated

Developing an expert knowledge of our self-service and digital platforms to help customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs

Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels

Proactively collaborating with others to help customers

Helping build relationships with customers by connecting them with team members who can help them address their financial needs

Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements

Supporting customers with traditional banking needs and complex service transactions putting the customer's needs at the center of everything

Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals

Qualifications

Ability to make personal connections, engage customers, and always be courteous and professional in a team environment

Strong desire and ability to influence, educate and connect customers to technology

Exude confidence with clients when sharing product knowledge and solutions

Excellent interpersonal communication skills, as well as strong attention to detail and time management

Professional, thorough and organized with strong follow-up skills

Actively listen to ensure the best way forward is identified for each customer

Ability to learn products, services and procedures quickly and accurately; deliver solutions that make our One Chase products work together

Minimum 6 months of customer service experience

High school diploma or GED equivalent required

To be considered for this role, you may be required to complete a video interview powered by HireVue