14 Sep
Desktop Support
Nebraska, Omaha / council bluffs , 68101 Omaha / council bluffs USA

Vacancy expired!

Role : Desktop Support Location : Omaha NE (Day 1 Onsite) Worked in corporate environment Has SCCM Knowledge Has good understanding of desktop support and troubleshooting skills Responsibilities will include the following:

  • Field Services support will cover both Microsoft/Windows and Apple/Mac OS platforms.
  • Provide onsite or depot support or dispatch support specialists as necessary to provide Customer end users with operational and technical support and to meet Service Levels.
  • Coordinate activities with the Service Desk and provide Level 2 and Level 3 support to the Service Desk and/or Customer end users as necessary.
  • Dispatch and monitor break/fix repairs with respect to all end user devices and peripherals (e.g., laptops, desktops, printers, monitors, docking stations, mice, keyboards, headsets, mobile devices, cameras, smart hand support for audio/visual and conference equipment and systems) (collectively, "End User Devices");
  • Perform approved Install, Move, Add, Change and Delete (IMACD) Services for End User Devices
  • Resolve Incidents and Problems associated with End User Devices and provide break/fix support, advice, and assistance to Customer end users. Supplier shall be ultimately responsible for resolving and/or coordinating with OEMs or third parties for all Incidents and Problems associated with failure or degradation of Services related to End User Devices.
  • Work with Customers OEM vendors and MPS (Managed Print Services) providers, co-ordinate for issue resolution.
  • Provide initial troubleshooting support for mobile phones, AV (Audio Video) devices and videoconferencing equipment before escalating ticket for vendor resolution.
  • Coordinate efforts with third party vendors providing service and maintenance as necessary to keep End User Devices in good working order.
  • Perform proactive and reactive troubleshooting to effectively identify potential Incidents or Problems, and commercially reasonable efforts to prevent them before they occur. Checklist of these activities will be documented in runbooks along with frequency of the checks and outcome.
  • Identify the scope of an Incident or a Problem and remedy the Incident or Problem, by providing operational and technical assistance, as necessary.
  • When Customer end users are connected (or attempting to connect) to the Customer network, coordinate activities with other Supplier Personnel and third party vendors in order to fulfill the following responsibilities:
  • To enable Customer end users to have access to the network print, defined drives and file Services and their associated applications as identified by Customer.
  • VIP desk side support for Customer VIPs in the sites specified as 'VIP support' in
  • Vacancy expired!


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