Operations Manager (Bend)

We are looking for an extremely talented manager to join our team.

If you are looking for a CHALLENGING career with opportunity for GROWTH, we may be the place for you! Current opening for a professional Manager who enjoys advertising/marketing, and have a passion for serving customers in a fast paced environment, located in beautiful Central Oregon.

This role is an experienced, client focused, results/data driven Office/Operations Manager to strategically lead our outstanding Client Success, Creative, Content & Development Teams. The Ops Manager is a dedicated, passionate, team-oriented leader to help us keep growing and cultivating the incredible, premium service we have come to be known for. This person will help hone in on our collaborative and results-driven culture, ensure our clients and our team remain engaged with that culture and facilitate quality, productivity and realization of our goals. The Operations Manager provides leadership, supervision, and technical expertise to support successful completion of organizational objectives. This position is responsible for the high-level success and productivity of each business group, including responsibility for planning department goals and directing team leads toward achieving end results.

Supervisory Responsibilities:

- Organizes and oversees the schedules and work of assigned staff.

- Ensures completion of team goals and deployments.

- Conducts performance evaluations that are timely and constructive.

- Handles discipline of employees as needed and in accordance with company policy.

Job Responsibilities:

- Extensive knowledge of operations.

- Ensure Client retention through increased departmental and client performance, product knowledge and continued employee training

- Create a sense of urgency; delegate appropriately; motivate company teams to accomplish objectives.

- Achieve company upsell goals of products and services for existing clients

- Ability to interpret financial data as needed.

- Effectively manage team to develop strategies, processes and campaigns in their departments

- Perform strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s daily operations

- Interact regularly with executive team to ensure that company’s operational priorities are aligned with total company direction

- Create, track and improve KPIs to consistently deliver exceptional service to clients via phone, email and chat

- Effectively communicate with and manage team to company goals, vision and values

- Motivate, guide and lead team members through positive, empowering and productive leadership

Knowledge, Skills & Abilities

- A passion for all things marketing

- 3+ years experience in a leadership position, managing team leads and individual contributors

- Excellent conflict resolution and mediation skills with both team & clients. This is a semi-young team which requires excellent management skills.

- Ability to make administrative and procedural decisions and judgments aligned with the company’s vision

- Excellent communication (with company and clients), problem solving and creative thinking skills

- Knowledge of marketing concepts (e.g. SEO, content marketing, PPC, etc.)

- Ability to plan, develop and coordinate multiple projects with multiple teams

- Help establish and maintain scalable processes, share best practices and create documentation with upper management to aid in company growth.

- Working knowledge of Hubspot & managing usability on a daily basis

- Strong knowledge of usability and user experience along with capability to utilize resources for problem-solving and conflict resolution.

- Eager to learn and work well in a team environment.

Job Type: Full-time, in the office M-F

(The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.)