13 Aug
Telecom Account Manager
Colorado, Usco 00000 Usco USA

Vacancy expired!

Job Description

We are seeking an Account Manager for a full time/direct hire role. In this remote/telecommuting role, you will be responsible for quoting and managing existing accounts to include:keeping an updated inventory and managing renewal/migration projects with support of sales. Youwill assist with all pre-sales customer communication, keeping presale items tracked in Salesforce to move them along to ordering, contract generation, order document accuracy, and order submission to ensure a timely and successful ordering experience for the customer.

Essential Functions and Responsibilities

:

  • Assist with order paperwork to ensure timely install of services for customers

    • Submit quote requests to carriers
    • Review and organize quotes to be presented to customers or back to sales (Sales to follow up with client, regardless)
    • Enter all opportunities into Salesforce

  • Facilitate a good experience for contracts and order placement and ensure smooth handoff to Project Manager
  • Ensure smooth administration of orders

    • Update Salesforce accurately and in a timely manner
    • Scrub all order documents prior to order submission
    • Submit orders in a timely manner

  • Maintain the highest level of data integrity at all times
  • Submit all documents in a timely matter and work with a sense of urgency

  • Recommend new approaches, policies, and procedures to improve process efficiency
  • Responsible for all account management for:

    • Proactive renewals/upgrades/migrations
    • Project recaps coordinated with Project Manager
    • Escalations to sales team if necessary
    • Acting as the primary point of contact for all customers
    • Special requests from customers
    • Provide order status updates within order milestones

Qualifications

  • HS Diploma or equivalent, Bachelor’s degree preferred
  • Minimum 5 years of relevant telecom experience required
  • Demonstrated self- management competencies, as this position is 100% remote
  • Strong relationship building skills
  • Ability to organize and manage multiple priorities
  • Strong time management skills
  • Strong written and oral communication skills
  • Strong attention to detail and follow-up
  • Excellent organizational skills
  • Problem-resolution skills
  • Proficient in MS Outlook, Word, and Excel
  • Experience with Salesforce a plus

Additional Information

This role will be a direct hire/full time role and will offer a salary plus commisisons and a comprehensive benefit package. This will be a telecommuting role.

Vacancy expired!


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