13 Aug
-Office Support Dispatcher Specialist
West Virginia, Morgantown 00000 Morgantown USA

Vacancy expired!

In

collaboration with Monongalia EMS Duty supervisor, the dispatcher will

provide comprehensive coordination of non-emergency medical transport services.

In addition to primary duties, the dispatcher will provide administrative and

operational support in patient care documentation, logistics, supply chain,

facilities and other administrative and operational areas.

MINIMUM QUALIFICATIONS:

EDUCATION,

CERTIFICATION, AND/OR LICENSURE:

1.

High

School Diploma or equivalent.

2.

Valid Drivers License.

PREFERRED QUALIFICATIONS:

EDUCATION,

CERTIFICATION, AND/OR LICENSURE:

1.

Certified Dispatcher.

2.

Current or

previous medical certification or license (EMT, Paramedic, Clinical

Associate, Medical Assistant, RN, etc.)

EXPERIENCE:

1.

At

least Two (2) years of experience as a dispatcher.

2.

At

least Two (2) years as a medical provider (EMT, Paramedic, Clinical

Associate, Medical Assistant, RN, etc.)

3.

Experience

in the EMS industry.

4.

Experience

in Computer Aided Dispatch (CAD) systems (Zoll

and/or Zeurcher).

5.

Experience

in EMS billing, coding, and compliance.

CORE

DUTIES AND RESPONSIBILITIES: The

statements described here are intended to describe the general nature of work

being performed by people assigned to this position. They are not intended

to be constructed as an all-inclusive list of all responsibilities and

duties. Other duties may be assigned.

1.

Processes

requests for patient transportation.

2.

Ensures

proper medical necessity (if possible).

3.

Coordinates

any pre-approvals (if necessary).

4.

Assists

with Physician Certification Statement (PCS) completion and compliance with

requesting facilities.

5.

Answers

phone calls and provide exceptional customer service.

6.

Monitors the

location of ground assets to ensure accurate tracking to meet the transport

need.

7.

Utilizes the

CAD system to enter call information and assign assets efficiently.

8.

Works with

mutual aid agencies to coordinate transport needs.

9.

Ensures

paperwork compliance and crew feedback processes.

10.

Provides

logistics support and restocking of assets.

11.

Assist with

data entry, filing, and keeping the operation organized.

PHYSICAL

REQUIREMENTS: The

physical demands described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

1.

Tasks require the regular and, at times,

sustained performance of moderately physically demanding work, typically

involving some combination of climbing and balancing, stooping, kneeling, crouching,

and crawling, and that may involve the lifting, carrying, pushing, and/or

pulling of heavy objects and materials.

2.

Some

tasks require the ability to perceive and discriminate colors or shades of

colors, sounds,

odor, depth, texture, and

visual cues or signals. Some tasks require the ability to communicate orally.

WORKING

ENVIRONMENT: The work

environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

1.

Essential

functions are regularly performed without exposure to adverse environmental

conditions; performance of functions in the field may require exposure to

adverse environmental conditions, such as dirt, dust, pollen, odors, wetness,

humidity, rain, fumes, smoke, temperature and noise extremes, hazardous

materials, fire, unsafe structures, heights, confined spaces, machinery,

vibrations, electric currents, traffic hazards, bright/dim lights, toxic

agents, human bites, explosives, water hazards, violence, disease, pathogenic

substances, or rude/irate people.

SKILLS

AND ABILITIES:

1.

Ability

to effectively communicate verbally and in writing.

2.

Ability

to utilize computing systems that are required for essential job functions.

3.

Reliable

and self-motivated.

4.

Ability

to understand and solve complex problems.

5.

Exceptional

organizational skills with a high attention to detail.

6.

Flexibility

and ability to work on multiple projects.

7.

Ability

to follow a standardized call intake process.

Date

Reviewed/Revised: August 2020

Vacancy expired!


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