-Office Support Dispatcher Specialist
Vacancy expired!
In
collaboration with Monongalia EMS Duty supervisor, the dispatcher will
provide comprehensive coordination of non-emergency medical transport services.
In addition to primary duties, the dispatcher will provide administrative and
operational support in patient care documentation, logistics, supply chain,
facilities and other administrative and operational areas.
MINIMUM QUALIFICATIONS:
EDUCATION,
CERTIFICATION, AND/OR LICENSURE:
1.
High
School Diploma or equivalent.
2.
Valid Drivers License.
PREFERRED QUALIFICATIONS:
EDUCATION,
CERTIFICATION, AND/OR LICENSURE:
1.
Certified Dispatcher.
2.
Current or
previous medical certification or license (EMT, Paramedic, Clinical
Associate, Medical Assistant, RN, etc.)
EXPERIENCE:
1.
At
least Two (2) years of experience as a dispatcher.
2.
At
least Two (2) years as a medical provider (EMT, Paramedic, Clinical
Associate, Medical Assistant, RN, etc.)
3.
Experience
in the EMS industry.
4.
Experience
in Computer Aided Dispatch (CAD) systems (Zoll
and/or Zeurcher).
5.
Experience
in EMS billing, coding, and compliance.
CORE
DUTIES AND RESPONSIBILITIES: The
statements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not intended
to be constructed as an all-inclusive list of all responsibilities and
duties. Other duties may be assigned.
1.
Processes
requests for patient transportation.
2.
Ensures
proper medical necessity (if possible).
3.
Coordinates
any pre-approvals (if necessary).
4.
Assists
with Physician Certification Statement (PCS) completion and compliance with
requesting facilities.
5.
Answers
phone calls and provide exceptional customer service.
6.
Monitors the
location of ground assets to ensure accurate tracking to meet the transport
need.
7.
Utilizes the
CAD system to enter call information and assign assets efficiently.
8.
Works with
mutual aid agencies to coordinate transport needs.
9.
Ensures
paperwork compliance and crew feedback processes.
10.
Provides
logistics support and restocking of assets.
11.
Assist with
data entry, filing, and keeping the operation organized.
PHYSICAL
REQUIREMENTS: The
physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
1.
Tasks require the regular and, at times,
sustained performance of moderately physically demanding work, typically
involving some combination of climbing and balancing, stooping, kneeling, crouching,
and crawling, and that may involve the lifting, carrying, pushing, and/or
pulling of heavy objects and materials.
2.
Some
tasks require the ability to perceive and discriminate colors or shades of
colors, sounds,
odor, depth, texture, and
visual cues or signals. Some tasks require the ability to communicate orally.
WORKING
ENVIRONMENT: The work
environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
1.
Essential
functions are regularly performed without exposure to adverse environmental
conditions; performance of functions in the field may require exposure to
adverse environmental conditions, such as dirt, dust, pollen, odors, wetness,
humidity, rain, fumes, smoke, temperature and noise extremes, hazardous
materials, fire, unsafe structures, heights, confined spaces, machinery,
vibrations, electric currents, traffic hazards, bright/dim lights, toxic
agents, human bites, explosives, water hazards, violence, disease, pathogenic
substances, or rude/irate people.
SKILLS
AND ABILITIES:
1.
Ability
to effectively communicate verbally and in writing.
2.
Ability
to utilize computing systems that are required for essential job functions.
3.
Reliable
and self-motivated.
4.
Ability
to understand and solve complex problems.
5.
Exceptional
organizational skills with a high attention to detail.
6.
Flexibility
and ability to work on multiple projects.
7.
Ability
to follow a standardized call intake process.
Date
Reviewed/Revised: August 2020
Vacancy expired!