Patient Services Representative

Position Overview:The Sutter East Bay Medical Foundation is a not for profit corporation that exists to provide medical services, research and education. The foundation provides the infrastructure for the delivery of physician services, and contracts with a separate corporation comprised of physicians and other care providers to deliver the clinical services. This multi-specialty foundation will provide a platform from which new physicians can be recruited to continue to provide physician services in a nonprofit, community setting. The Foundation's vision is to create a medical group that will delivery high quality, market competitive medical services.This position is responsible for greeting patients and completing the Check-in/Check-out process. Depending on location, position may be responsible for appointment scheduling and message taking, managing the patients’ medical records including pulling and replacing files and filing reports.This position, depending on the location, may create cases for Workers’ Compensation, maintain statistics for the department and physicians in the department, create new patient accounts, communicate work status, as well as complete department mailings and reports. Balancing the cash drawer at the end of the day and providing Kiosk reports is part of the position.Qualifications:Education: High school graduate or GED requiredExperience: 1-2 years experience in an office environment required. Candidate must have previous experience working with computers working in an office setting. Previous experience handling money and the ability to make correct change is required for this position.Knowledge: Knowledge of PC application such as Microsoft Office is essential for this position, experience with medical software preferred. An understanding of basic anatomy and medical terminology is helpful but not required . An understanding of health insurance guidelines is preferred.Special Skills and/or Equipment Used: The ability to read, write, and verbally communicate in English. The ability to communicate professionally, calmly and effectively with all customers in a medical office environment. The ability to deal effectively with challenging customer service interactions. The ability to complete multiple projects and manage shifting priorities with frequent interruptions is a required skill. Math skills sufficient to appropriately handle cash and make correct change is required. Organizational and prioritization skills are required. The ability to pay attention to detail is required. The ability to keep both patient and business information confidential. Well developed phone and customer service skills are important skills for this position. Good spelling and grammar skills are essential for this position. Typing skills of 35 WPM. Computer skills are a must for this position.Organization: Sutter East Bay Medical FoundationEmployee Status: RegularEmployee Referral Bonus: NoBenefits: YesPosition Status: Non-ExemptUnion: NoJob Shift: DayShift Hours: 8 Hour ShiftDays of the Week Scheduled: Monday-FridayWeekend Requirements: RotatingSchedule: Full TimeHrs Per 2wk Pay Period: 80All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.