Implementations Project Specialist

Position DescriptionWhat does a great Implementations Project Specialist do?You will play a meaningful role in the delivery of our digital product solutions to our new and existing client base. You will be partnering with multiple teams within the organization and external clients in leading key activities to ensure the installation process is completed on time and in accordance with client requirements.As a Implementations Project Specialist, you can look forward to:

Acting as primary project contact for clients and internal groups.

Taking projects from original concept through final implementation working with internal resources and external customers.

Providing continuous project feedback and status updates to key partners.

Developing project plans and related task lists as vital, update plans accordingly.

Working with client to determine parameter settings and key parameters into proprietary databases.

Managing multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.

Developing and maintaining professional client relationships and manage expectations with respect to live dates and other key timelines.

Maintaining accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.

Providing occasional after hour support of client implementations.

Working with project managers and project teams to ensure internal project audit points are managed and supervised.

Developing and maintaining consistent standards for project status reporting for internal and external purpose.

Ensuring adherence to quality standards and reviews project deliverables.

Basic Qualifications for Consideration:

High school graduate or equivalent

Three years’ work experience in an implementation’s capacity or environment.

Good project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks.

Previous financial services industry, implementations, or installations experience highly desired.

Previous client services/relationships experience and project management experience.

Proficient digital literacy including MS-Office Suite (Excel, Outlook, Word, OneNote and SharePoint).

Ability to provide after-hours support for client implementations.

Preferred Qualifications for Consideration:

Bachelor’s degree

Strong organization skills and attention to detail.

Strong customer services skills with the ability to maintain integrity under pressure.

Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.

Strong sense of accountability and follow through, effective problem-solving skills as well as a dedication to positive solutions and the client experience.

Team player with the ability to work independently.

Learn more about us.To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBTQ+)Explore the possibilities of a career with Fiserv and Find Your Forward with us.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.