Solutions Consultant
Vacancy expired!
Position DescriptionWhat does a great Solutions Consultant do?The Solutions Consultant provides expert business/technical consultation, and has in-depth understanding of Fiserv Products and Services, Systems, and Clients in the Financial Services domain. You will provide consultation to clients regarding Fiserv products, services and system features and consult with senior IT management and clients on the design of complex systems and projects.As a Solutions Consultant, you can look forward to:
Leading and Documenting the Conversion Discovery Process; Identifying and developing solutions to cover gaps in large client conversions
Gathering client requirements for software development that will support the client implementation/conversion
Consulting with client and Fiserv executive leadership on platform / system solutions and business impact through the utilization of existing business systems applications
Working with senior management to define and develop technology strategy and process improvements; identifies and implements opportunities to streamline procedures, enhance revenue and improve product efficiency
Identifying risks and issues, managing and escalating appropriately
Providing support to Fiserv Sales and Client Relationship Organization
Building partnerships with clients, product owners, conversion teams, and program management
You’re the kind of person who:
Has a high understanding of client’s operational processes, industry products and platforms
Communicates openly and effectively in both written and verbal form
Is comfortable direct client facing communications
Understands and can explain complex technical ideas in layman’s terms and alternate their communication style according to their audience
Can present data innovatively in order to gain understanding and support from their audience
Can determine estimates of effort and impacts on a variety of solutions
Manages rapid change in a fast-paced environment, excellent time management skills and a confident meeting facilitator
Has enthusiasm to motivate others. Dedication to be part of the team, and to support others
Basic qualifications for consideration:
8+ years of experience in the card issuing industry including conversions to new processing platforms
In-depth understanding of business processes within portfolio (cardholder pricing, industry compliance, regulatory requirements, etc)
Proven experience in a client facing role consulting and negotiating with clients to achieve favorable outcomes for Fiserv and our clients
Proficient in the software development life-cycle
Night and weekend shifts may be required during implementation and conversion projects
Travel to client sites required
High school diploma or equivalent required
Preferred qualifications for consideration:
5+ years of conversion experience preferred
Knowledge of Microsoft Windows, COBOL, Mainframe applications, IBM JCL, and TSO/TPX
Knowledge of architecture/technology needs of the organization based on business priorities, strategies, goals, and economic viability
Demonstrated analytical capabilities within both strategic and detailed forums
Experience with and knowledge of Fiserv platforms is preferred
Experience managing full life cycle projects with inter-dependent or direct resources
Proven ability to manage and mitigate risks to project delivery
Bachelor's degree preferred
Travel required : 2-5 trips annually, depending on work assignmentsWho We Are: Conversions and Implementations is the new client onboarding arm of Fiserv Issuer Solutions. We engage with new clients to create a credit processing solution that includes all the products and services required to meet their business objectives. The organization provides vast opportunities to learn not only a great deal about Fiserv offerings and how products work in detail on the platform, but also gain an understanding of our clients’ business and the issuing industry. A number of roles exist which support various client segments and project types, providing opportunities to develop and grow professionally, all within the same team.Fiserv is an Equal Opportunity Employer/Disability/Vet.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.
Vacancy expired!