Program Assistant

POSITION DESCRIPTION The Program Associate works with the Technical Assistance and Local Hero teams in implementing programmatic activities that support CISA's mission; this includes: Local Hero membership enrollment, promotion, and maintenance and logistical support for: technical assistance workshops, one-on-one technical assistance, and evaluation. The Program Associate manages the day-to-day activities for this work. Our ideal candidate will be organized and customer-service oriented. Our candidate is detail oriented and can see the big picture and will enjoy connecting farmers and related businesses to the support CISA offers. Our candidate will have systems to organize themself, can keep track of multiple tasks and deadlines, and is persistent when working towards a goal. GENERAL RESPONSIBILITIES Support Local Hero and technical assistance programs Carry out routine office activities like answering the phone, copying, mail merges and mailings, data entry, spreadsheet and database management Oversee Local Hero enrollment; maintain CISA's Local Hero member online guide Coordinate logistics for technical assistance including outreach and promotional announcements, tracking registrations, coordinating location and food, providing support at workshops, evaluation outreach, and tracking Work with supervisor to track program accomplishments, evaluations and assist in grant reporting Collaborate with Local Hero team to bring creative and strategic thinking to further CISA's mission Represent CISA at public events (tabling), program collaborations, and other venues as needed Other Duties Perform other related duties as assigned by supervisor. REPORTING and SUPERVISION This position reports to the Local Hero Manager QUALIFICATIONS Self-motivated with the ability to collaborate well Excellent customer service skills Experience with conducting outreach, networking, and/or sales Comfortable organizing lots of details Past/current work with customer management databases Ability to create and use spreadsheets, experience with MS Office suite Comfortable (and persistent in) reaching out to people on the phone and over email for deadline driven work High school degree/GED or equivalent PREFERENCES Experience with Airtable or Canva or other web-based applications Experience with or interest in sustainable agriculture Spanish proficiency Hours and compensation: $15.50-$18.50/hour, depending on experience. This is a 20 hours/week, nonexempt position. Vision and dental insurance, long-term disability, 401K matching, sick time, holidays, and vacation time are offered. Access to a car and some weekend and evening availability are required. Due to COVID-19 all CISA positions are currently remote. Successful candidates must have access to home workspace, internet access, and phone capabilities (CISA will provide computer). Continued remote work post-pandemic may be possible, with regular required travel to the CISA office. Occasional travel within CISA?s service area (Hampden, Hampshire, and Franklin Counties, MA) for outreach and activities will be required. References may be requested.