Customer Success Advocate Email, Cash App
Vacancy expired!
Job Description
Squares know that great customer support is provided by both people and products. We are seeking a highly motivated and resourceful individual who is dedicated to providing world-class support by exceeding expectations through each interaction with Square merchants and customers. They will use their proximity to customers to identify issues that will continually improve the customer experience. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.
This role has a tentative start date of October 5th, 2020. This tentative start date may change. Schedule: Sunday - Thursday 8 am - 5 pm CST Compensation: $19.23You will:Effectively solve customer inquiries via phone, SMS and email using a CRM toolHold a high bar for Support when owning customer interactionsIdentify, document and follow up with engineers on product bugs and featuresAdvocate for customers by identifying trends in issues and suggesting improvements to processes, policies and productsRecognize errors and draft improvements to content in the external Support Center and internal documentationCollaborate with members of other teams to root out answers and be a resource to teammatesWillingness to work flexible hours as part of a rotating schedule, which includes a mix of weekends, mornings, evenings, overnight, and holidays as neededQualifications
You have:Genuine curiosity about people and business, while possessing the ability to inspire passion in othersExperience in direct customer or client-facing rolesInterest in implementing feedback and dedicated to the improvement of your skills and workStrong organizational, analytical, written and verbal communication skillsSuperb attention to detailThe ability to quickly adapt to new situations and think on your feetExcellent time-management skillsA desire to help people and improve the customer experienceA passion for Square and customers engaging with Square products
Additional Information
Cash App treats all employees and job applicants equally. Every decision is based on merit, qualifications, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will consider for employment qualified applicants with criminal histories in a manner consistent with each office’s corresponding local guidelines.Vacancy expired!