Customer Service Representative / Receptionist (Meridian)

We are looking for individuals that are ready to take the next step and join a rapidly growing, people focused company.

Advanced Sign (formerly known as Woodland Manufacturing) is proud to deliver both quality and custom products to customers all over the world. We are searching for people who have positive attitudes, like to have fun, and desire to improve every day. If you are interested in becoming a valued team member and enjoy working with passionate people in a fast-paced environment, then this could be the right job for you.

We are not your typical company. We have team events, good benefits (paid holidays, PTO, Medical, etc.), and like to work hard and make great products. We love what we do, and how much our products mean to our customers.

Read and watch a little about us here:https://www.woodlandmanufacturing.com/aboutus.htmlhttps://www.woodlandmanufacturing.com/articles/news/company-activities/

Company: Advanced Sign LLC representing the Advanced Sign, Woodland Manufacturing and CraftCuts brands

Location: Meridian, Idaho

Employee Type: Full-time permanent

Hours: Monday through Friday, 40 hours per week

Base Pay: $13-$15/hour (DOE)

Preferred Experience: Customer service, sales support

We are seeking highly motivated candidates that possess the following attributes:

Friendly personality

Desire to help people, and to learn and be trained

Attention to detail, perform detailed work with accuracy

Ability to learn our database and shop processes, and follow established procedures

Comfortable working in collaborative and individual environments

Great customer service through phone, email, and chat

Excellent oral and written communication

Experience with Microsoft Office

Punctual, team player with strong work ethic

Ability to work well under pressure/work well in a fast-paced environment

Excellent organizational skills

Ability to adapt and work wherever needed

Helpful attributes:

Knowledge of Corel Draw, Adobe Illustrator, or comparable program

A creative spirit

Familiarity with graphic design

Appreciation for signage

Understanding of basic construction, including how to use power tools

Duties and Responsibilities Include:

Greet visitors who come to our facility

Respond quickly to customer inquiries, issues, sample requests, and call backs

Track orders, help process returns, and resolve defective product issues for the customer

Communicate with customers via phone, email, and chat messenger

Place website orders for customers who need help

Resolve product or service issues by listening to and understanding the customer complaint, identifying solution, and executing solution to customer satisfaction

Follow up with the customer on complex order issues and see the problem through to resolution

Maintain and update job knowledge through training on products, sales and customer service

Advocate on behalf of the customer and communicate feedback from customers about our company

Pass leads to Sales Team with necessary details of the client’s vision for a custom sign

Provide Design Team adequate information to create proofs, 3D renderings and spec sheets

Work with production team on order progress and customer expectations

Help build our brand in partnership with the marketing team

Communicate with coworkers, vendors, and clients with respect and clarity

Assisting team members with various other tasks

Other duties as assigned

Advanced Sign is a rapidly expanding internet retailer and local sign company with manufacturing operations performed in-house at our locations in Boise and Meridian, Idaho and selling internationally. We offer a diverse range of custom products and operate several websites including: WoodlandManufacturing.com, CraftCuts.com, and AdvancedSign.com. Please review these sites prior to your interview.

Advanced Sign LLC is proud to be an Equal Opportunity Employer. M/F/D/V We are ADA compliant and candidates must be able to meet the requirements with or without reasonable accommodations.