PLUMBING - Service Manager

Since 1960 Rapid Plumbing and Drain Service has been providing the highest quality service at fair prices throughout the greater western Michigan area. Over the years there have been many changes, but one thing has remained a constant: our commitment to deliver superior service to our customers and to retain high quality employees. Rapid Plumbing provides all types of plumbing repair and drain service in Kent, Muskegon & Ottawa counties and surrounding areas. Our customer base includes residents and businesses of all types. If you are a Master Plumber looking to make a career change and have a minimum of 5 years of service plumbing and drain cleaning experience, we would like to talk with you.

Qualifications Needed for consideration to be the Rapid Plumbing Service Manager

Most possess a valid Michigan Master Plumber license

Minimum of 5 years of residential and commercial service plumbing experience

Must be experienced in residential and commercial drain cleaning

A valid Michigan Chauffeur driver’s license with a good driving record

A pre-employment background / criminal records check

A physical and drug screen

Good analytical and problem-solving skills

Customer service focus

Excellent communication and listening skills

Responsibilities of the Rapid Plumbing Service Manager:

As a member of the Rapid Plumbing and Drain Service team, some of your responsibilities would be:

Member of the Supervision Team

Teach and training new employees as well as experienced staff

Oversee field activity for quality and proper job performance

Teach and monitor safe work practices and PPE use

Direct communication with customers and office personnel

Supervise large jobs as necessary

Prepare and obtain any necessary permits as needed

Recruit and maintain an adequate plumbing staff in order to meet production goals

Address plumbing customer complaints to an acceptable resolution in a reasonable time frame

Accurately bid larger plumbing jobs in order to maintain profitability

Track and order all ongoing equipment and supplies

Maintain and track shared company tools and equipment

Perform random job site visits and inspections

Hold regular training meetings covering safety, customer service and how-to plumbing

Provide technical support to plumbers as needed

Our Compensation Package Includes the following:

Competitive wages (See Note Below)

401K Retirement Plan

Health / Dental / Vision Insurance

Company Vehicle

Paid holidays and vacations

COMPENSATION NOTES:

Annual earnings range from $60,000 to $80,000 based on level of experience