Bilingual Customer Service Representative I

Job Posting End Date: 09/03Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses – Unum US, Colonial Life, and Starmount Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.General Summary:Looking for a company where you can make an impact? As a Customer Service Representative I, you will be the first point of contact for our inbound customers calls and a direct representation of our brand. You will have the rewarding job of creating exceptional customer experiences; ensure information is accurate; and operate with empathy and integrity. This entry-level role provides a strong foothold into an organization and company with multiple career paths and the environment to be your best you here.To learn more about a day in the life of a Customer Service Representative at Unum, watch this video!What we offer? Benefits:

Medical, Dental, and Vision benefits available on the first day of employment

Defined Contribution Plan along with 401K matching to help you plan for your retirement

Paid Time Off, holiday and leave programs

Flexible Breaks

Tuition Reimbursement

Paid Family Leave

Employee assistance programs

Business casual dress code

Volunteer opportunities

Employee resource groups with a strong focus on diversity and inclusion

Training and development: We will provide you with in-depth knowledge of our products and a strong base for launching your career with Unum. Our Customer Service Representative multi-level career path means you will be recognize and promoted as you achieve specific milestones. Other career opportunities include:

Monthly development time and ongoing training

Multi-level CSR Career ladder that includes advancement within the role, mentoring, quality auditing, training, process improvement and opportunity for leadership roles within the department

What we expect from you:Principal Duties and Responsibilities:

Respond to customer inquiries with timely and accurate information.

Ability to work a regular assigned shift between the hours of 8am-8pm Eastern, Monday through Friday (no shifts end after 8pm and no required weekends).

Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency.

Utilize resources and tools to accurately respond to customer inquiries.

Ensure privacy of our customers remains the utmost importance.

Meet the expectations of the quality/productivity standards.

Demonstrate a passion for the values outlined in the We are Unum value statements.

Successful completion of Contact Center training program, including demonstrating on phone proficiency and passing required knowledge checks.

Attendance in accordance with Contact Center attendance guidelines.

Customer Service Representative I must successfully complete the Contact Center training program and demonstrate basic proficiency in servicing inbound phone calls after training.

May perform other duties as assigned.

Job Specifications

High school diploma or equivalent required.

Prior relevant experience, military service and/or college degree preferred

Demonstrated customer service experience and/or experience in a customer service-oriented environment.

Strong customer service orientation with demonstrated commitment to meet/exceed customer needs.

Ability to maintain reliable and predictable attendance.

Strong verbal/written communication and interpersonal skills.

Demonstrated ability to work in a fast paced, structured environment, handling large call volumes.

Computer proficiency essential.

Self-directed with the ability to perform both as part of team and individually.

Ability to adapt and work effectively in a continuously changing environment.

Consistently demonstrate a high level of professionalism through a strong work ethic that positively influences the work habits of the team.

Detail oriented with a focus on quality and consistently meeting goals.

Requirements for remote workers:

Internet Connection must be reliable, consistent quality with speed of 25 MB download/5MB upload. DSL is not an approved internet connection for this position.

A separate, quiet dedicated work space must be established at remote site for the purpose of performing work duties. This area must be maintained in a safe condition, free from all hazards

Requirements for local workers:

Must be located in the Columbia, South Carolina, Portland, Maine or Chattanooga, Tennessee areas and able to train on site before moving to the remote location.

To be considered for this opportunity you must successfully complete our full-time onboarding process at the Columbia, Portland or Chattanooga Office Location lasting up to 17 weeks. All work from home employees may be required to come into the office upon request.

Internet Connection must be reliable, consistent quality with speed of 25 MB download/5MB upload. DSL is not an approved internet connection for this position.

A separate, quiet dedicated work space must be established at remote site for the purpose of performing work duties. This area must be maintained in a safe condition, free from all hazards.

IN3#LI-KL1Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.Company:UnumA Fortune 500 company, Unum’s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance – each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.Unum is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process please contact us by submitting a request here.As we continue to operate our business during the coronavirus pandemic, we have modified the way we recruit, interview, and onboard talent to keep employees and candidates safe and healthy. Click here for more information.