Merchant Services Strategy Leader (Bus Support Functional Consultant)

Job ID: 5550505

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance, through 7,400 locations, more than 13,000 ATMs, the internet (wellsfargo.com), and mobile banking, and has offices in 32 countries and territories to support customers who conduct business in the global economy. With approximately 260,000 team members, Wells Fargo serves one in three households in the U.S. Wells Fargo & Company was ranked No. 29 on Fortune’s 2019 rankings of America’s largest corporations. News, insights, and perspectives from Wells Fargo are also available at: Wells Fargo Stories.The RoleWells Fargo Merchant Services (WFMS) is a leader in the electronic payment services industry providing a full range of credit and debit card payment acceptance solutions for merchants of all sizes. Wells Fargo is ranked as the 5th largest U.S. Acquirer and processes over $488 billion in payment volume with 7.4 billion transactions. There are 1150 team members in WFMS located across the United States.This exciting newly created executive role will be instrumental in Wells Fargo’s Merchant Services (WFMS) continued transformation and our commitment to help customers succeed nancially by delivering on our vision and brand promise.This highly visible position reports to the Head 0f Strategy & Customer Experience and collaborates extensively with the leaders of the WFMS business leadership team and other bank partners, including our joint venture partner, Fiserv.The Strategy Leader will be responsible for strategy work that will define WFMS Target Operating Model (TOM) to achieve transformational advancements that drive growth, increase effectiveness and improve the customer experience. The individual will work with the WFMS leadership team to define the scope of the key changes and transformational shifts required of the organization to achieve the TOM. He/She will oversee the research of trends, customers, competitors in order to create frameworks to prioritize opportunities and connect strategy.The CandidateThe candidate will have a track record of successfully developing and driving strategic initiatives and long-term strategic vision, delivering findings and recommendations to varying levels of leadership. The role demands strong consulting, strategic planning, business case development and relationship management skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed environment with diverse teams. The role requires a passion for developing new strategies and enhancing proposed initiatives, follow through on developed strategies into implementation, a unique ability to balance important long-term strategic and short-term urgent priorities, and a personal desire and accountability for positive client and shareholder change.A successful candidate will possess:Strong critical thinking and problem solving skills

Ability to translate business strategic objectives into critical transformation levers in support of long-term business planning

Solid business acumen including competency in identifying, comprehending and synthesizing industry data, creating hypothesis of market trends and assessing implications; exceptional quantitative, analytical, and conceptual problem solving capabilities

Ability to challenge the status quo via optimized solutions to drive better business performance through alternative solutions

Drive qualitative and quantitative analysis

Formulate hypotheses and identify actionable insights that challenge the status quo

Versed in a range of problem solving approaches and capable of optimizing techniques to yield best results

Leverage competitive research and best practices to develop a comprehensive strategy and competitive solutions

Communication

Strong written and verbal communication skills with the ability to develop messaging and present to senior stakeholders including executive committee members as required

Effectively communicate complex concepts to senior leadership while clearly identify critical actions and decision points to support strategic objectives

Team engagement & stakeholder management

Ability to develop and maintain relationships with key partners and stakeholders

Strong influence skills to help the teams prioritize and converge on key opportunities & actions in support of a strategic roadmap

Manage large-scale, cross-functional teams with matrixed partners for priority transformation programs

Program management

Identify, structure and execute own large-scale programs aligned to program and roadmap measureable objectives

Anticipate issues and put in place mitigation strategies; see dependencies across program workstreams

Bias for action

Track record for driving parts of large scale transformations

Required Qualifications:

5+ years of leadership experience

10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning in financial services

Ability to travel up to 20% of the time

Job Expectations:

Ability to travel up to 20% of the time

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5550505&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.