Health Benefits Representative

DescriptionOne of our top Fortune 500 clients is seeking a Benefit Representative to start as soon as possible! In this role you will be providing assistance to employees that have questions on the health benefits and pension plans either over the phone or through webchat. Typically you will manage between 30 – 50 calls per day and webchat messages will vary based on the employee’s questions. This is a great opportunity to work for an organization that provides the highest level of service to employees and has career opportunities long term! This role is based in the Twin Cities metro area with full time hours.Responsibilities include

Resolving complex inquiries and complaints from internal and external customers and upon escalation.

Processing transactions on-line.

Performing research to resolve the complex customer problems.

Providing training on policies and procedures, new or enhanced services and/or procedural changes.

May also review data and report trends to management, and project work.

RequirementsRequirements include

Ability to commit to a full time, long term position

Experience within a Call Center environment or working with customers

Strong time management skills and ability to work well under pressure

Excellent verbal and written communication skills

Hours: 7am – 6pm; shift will fall within that time frame

Monday – Friday, no weekends, opportunity for overtime

THESE ROLES ARE ACTIVELY FILLING UP QUICKLY - APPLY NOW WHILE THEY LAST!If interested in this opportunity, please send resume to michala.walther@roberthalf.comOfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $14.00 - $17.00 / HourlyLocation: Bloomington, MNDate Posted: August 13, 2020Employment Type: TemporaryJob Reference: 02311-9502655322Staffing Area: Office u0026 Administrative