Salesforce CX Business Analyst/Consultant

DEG, an Isobar Company is a full-service digital agency crafting data-driven, creatively led, and customer-centric experiences that resonate at the point of greatest impact. We fuse creativity, strategy, and technology to transform our clients’ businesses and engage their customers in the moments that matter most. As a Platinum Salesforce Consulting Partner, DEG has one of the largest cross-cloud teams implementing solutions across Salesforce Sales Cloud, Service Cloud, and Community Cloud, allowing brands to use data in meaningful ways to reach customers in every moment of their journey.We are looking for an experienced Salesforce Business Analyst/Consultant to deliver Salesforce Platform implementation projects through providing business process and technology implementation consulting. This role will be responsible for developing project requirements and specifications documentation, Salesforce Platform configuration, and maintaining client relationships. The successful candidate will be able to deliver Salesforce Platform projects knowledgeably and in scope, on time, and within budget, while exceeding client expectations. This is a great opportunity to work on delivering solutions in a variety of industries.DEG is the first digital agency to be financially backed by Salesforce Ventures, a credit to the agency’s growth and expertise within the Salesforce community. We are a growing company with an employee-centric culture and high regard for technology. Our highly entrepreneurial, collaborative, and dynamic environment is the perfect place for smart, motivated people to make an impact. With competitive benefits and a dedication to work-life balance, we are also a great place to work.Responsibilities

Deliver Salesforce and Platform implementation projects

Provide Salesforce business process and technology consulting

Define solution definition and architecture

Lead and perform requirements and specifications documentation

Lead and perform Salesforce system configuration

Coach junior resources

Qualifications

Bachelor’s degree

Proven success implementing Salesforce Sales, Service or Community Cloud a number of times, preferably for multiple companies

5+ years of related professional experience

2+ or more years of Salesforce experience

Ability to lead and effectively manage discussions including communicating requirements to a wide range of audiences

Must work well with a variety of individuals, and display client and internal team leadership

Organized and a problem solver

Preferred certifications: Salesforce Administrator, Salesforce Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant

Benefits

Multiple health plan options, including supplemental insurance and pre-tax FSAs

Life insurance, AD&D, and short- and long-term disability plans with company-paid premium

Ample paid time off, holidays, and flex time

Fully paid leave for new parents, including maternity, paternity, and adoption leave with financial assistance

Additional paid-leave options, like military leave for active duty service members deployed to full-time service and disaster leave for those who experience a natural disaster affecting themselves or their immediate family

401(k) retirement savings plan with auto-enrollment and a company-sponsored matching program

Bonus plans based on company and individual performance

Culture Club social events throughout the year

Free refreshments, including soda, juice, sparkling water, and Roasterie hot and nitro cold brew coffee in our company coffeehouse, as well as free on-tap and bottle beer for our weekly Beer:30

DEG, an Isobar Company is an equal-opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.About DEGDigital is in our DNA. Since our founding in 1999, DEG has become one of the fastest-growing agencies in the country. A member of Dentsu, we are a global, full-service digital experience agency crafting solutions that help national and global brands meet their business objectives. While other shops are now working to grow their digital presences, we were born here.Our associates are always evolving and finding new ways to collaborate together to solve our clients’ toughest challenges. After all, at DEG the best idea wins—no matter where it comes from.Here, you can grow and pursue your passions, prioritize your family, contribute to your community, and actively travel. Our “work hard, play hard” mentality provides everyone with a fun, casual work environment that embraces new and better ways of doing things, and new and better things to do for our clients. The result is consistently being named one of the best places to work.The question you must now ask is: Are you ready to evolve?ID: 2020-2030 External Company URL: http://www.degdigital.com/ Street: 6601 College Blvd. Telecommute: Yes