Floral Clerk - Part Time

Job Title: Floral Clerk FLSA: Non-ExemptDepartment: Floral General FunctionProvides prompt, efficient and friendly customer service. Creates beginning levels of design work floral arrangements and fills necessary merchandising needs. Assists customers with placing orders and completes the paperwork. Takes deliveries and makes delivery lists.Reporting RelationsAccountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Floral Manager, Assistant Floral ManagerDirect Reports: NonePrimary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store

Makes an effort to learn customers' names and to address them by name whenever possible

Assists customers by:

escorting them to the products they're looking for

securing products that are out of reach

loading or unloading heavy items

making note of and passing along customer suggestions or requests

performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call

Assists customers with placing orders over the phone or in person and completes the paperwork involved with a floral order

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment

Prepares, finishes, and replenishes product as necessary. Including but not limited to: small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, and other flowers, balloons and balloon bouquets, and bows for floral arrangements and plants

Waters plants

Prepares daily delivery list

Sends and retrieves FTD, Teleflora, and orders over the computer

Reviews the status and appearance of floral products for freshness

Anticipates product needs for the department on a daily basis

Unloads trucks, places product in appropriate storage area, and replenishes merchandise

Checks in product, puts product away, and may process invoices

Ensures work area is always clean and neat including but not limited to: coolers, counters, floor, sink, etc.

Runs the department registers and receives payment, makes change, etc., where applicable

Removes trash in a timely manner

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Secondary Duties and Responsibilities

Orders product and supplies as necessary

Prices products for customers as necessary

Delivers orders as needed

Assists in other areas of store as needed

Performs other job related duties and special projects as required

Education and ExperienceLess than High School or six months or less of similar or related work experience.Physical RequirementsŸ Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objectsŸ Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of visionŸ Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motionsKnowledge, Skills, Abilities and Worker Characteristics Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions Ability to do arithmetic calculations involving fractions, decimals, and percentages Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic directionWorking ConditionsThe duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to dirt, noise, equipment movement hazards, chemicals/solvents, electrical shock, and dampness.Equipment Used to Perform JobStandard tools and equipment used in a floral environment including computer, underwater cutter, wire cutter, pricing gun, dosetron, scissors, knives, pick machine, register system, helium tank, and telephoneContactsHas daily contact with the general public and customers, weekly contact with suppliers/vendorsConfidentialityMaintains confidentiality on orders placed (including who sent, who received, order, and cost).