Client Care Representative - Crossroads Animal Hospital

Crossroads Animal Hospital is located in Newnan, Georgia about 40 miles south west of Atlanta. The area is in great proximity to a major city, but yet we still have that homey, small town feel. With fantastic shopping and pet friendly parks everywhere, you will feel right at home in Newnan. We are a busy but efficient, seven doctor small animal hospital that has been serving the community since 1994. We have a great set of doctors and a dedicated support staff that provide a higher quality of medicine to our clients and their furry loved ones whose “paws are in the best hands!” We have a team that is dedicated to always increasing their knowledge in veterinary medicine so we can meet the needs of our clients and patients. If you posses a positive attitude, efficiency, and empathy consider applying today! As a Receptionist you will:

Receive and place calls to clients for the purpose of scheduling.

Prioritize multiple tasks in a calm, organized manner.

Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.

Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.

Utilize hospital computer systems to document medical records and communicate with clients and teammates.

Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.

Excellent customer service skills and an exceptional level of communication in a professional manner.

Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.

Maintain a positive attitude in all interactions with clients, pets and other teammates.

Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Requirements

Utilizing standard office/business equipment.

Knowledge of veterinary medical terminology and procedures.

Flexible schedule including weekend rotation availability

Experience with Cornerstone software is preferred.

Experience as a Veterinary Receptionist preferred

Ability to work independently on assigned tasks as well as to accept direction on given assignments.

Possession of organizational skills.

Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Teladoc- FREE doctor access 24/7

Discounted Veterinary Care

EAP (Employee Assistance Program)

A large network of over 1,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth

Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!