Registration Receptionist
Vacancy expired!
In an environment of continuous quality improvement, the Registration
Receptionist is responsible for maintaining a positive office image,
communicating patient and office needs by answering the phone,
scheduling appointments, daily patient charges such as copays and
payments made, and maintaining files and supportive services to the
overall efficient functioning of the medical practice. Exhibits the MHS
Standards of Excellence and exercises strict confidentiality at all
times.Job Requirements:? High School Diploma, GED, or equivalent required? Minimum of 1 year relevant experience required? In lieu of experience, Associates Degree may be considered based
on relevancy of experience? Minimum of 2 years of experience in a medical practice
environment preferred? Ability to perform clerical tasks, including ability to follow
directions? Demonstrated proficiency in Microsoft Office Applications and
computer skills? Excellent verbal, and written communication skills? Ability to get along well with a variety of personalities and
individualsJob Functions:
Receives and directs phone calls to appropriate person and serves
as the receptionist for the department by responding in a helpful way to
all inquiries, answering telephone by following Hospital telephone
etiquette guidelines, taking phone messages are documented accurate and
complete, and screening call to determine the urgency and nature of the
call and either refers calls to the appropriate staff/manager or takes a
message and maintaining office records and logs as directed by
supervisor.
Demonstrates appropriate use of AIDET when registering patients.
Enters new patient data and/or verifies patient records are
up-to-date, confirms the completeness of the electronic health record
(EHR), makes changes as necessary, and completes an accurate
registration.
Verifies insurance eligibility and benefits on each patient.
Collects out-of-pocket liabilities from patients upfront and
applies and reconciles daily point-of-service cash reports.
Refers patient accounts to financial counselors when further
explanation/education is needed regarding out-of-pocket liabilities,
payment plans, etc.
Operates a variety of office equipment effectively.
Assumes all other duties and responsibilities as necessary.
Vacancy expired!