Ecommerce Specialist - Jewelry Production

Goodwill’s mission is to help people in our community achieve their highest level of independence through the power of work. Goodwill is a growing company with retail outlets that help fund programs and services like Supported Employment and Community Housing that strengthen our community. We are well known as a great place to shop. But we're also a great place to work!Position OverviewGoodwill is seeking an E-Commerce staffer who will focus specifically on the jewelry category. This includes identifying gemstones and general appraisals, sorting, categorizing, cleaning and preparation along with basic watch repair. Members of our E-Commerce team learn and use skills in product testing, photography, photo editing and sales writing and includes specialists in collectibles, art, electronics, fashion and jewelry. It's a fun and exciting team to work with and is based out of our home office on Madison's East side.Primary Responsibilities

Assists in problem solving, continuous improvement and developing strategies to achieve the goals for revenue, sell-through percentage and average sale amount targets

Photographs merchandise to capture necessary details of each item, with an average of 5 quality photographs per item

Researches relevant data on the internet. Incorporates appropriate information into product item descriptions

Composes accurate listings with precise item titles, measurements, sizes, pictures and descriptions for all merchandise. Includes any defects, relevant details or additional expenses customers will incur to avoid returns or customer dissatisfaction

Completes accurate inventory tickets and attaches to posted items. Promptly transfers items to appropriate area to ensure items are in safekeeping until sold

Completes testing on mechanical items (i.e. watches) and makes minor repairs where needed

Uses various equipment as needed to help authenticate or determine value; loupe, gem tester, book scanner, software etc.

Processes items for shipping, as needed

Performs other duties as assigned

Qualifications

High school diploma or equivalent

Intermediate to advanced computer skills a must including experience with Microsoft Office

Two or more years experience working in a jewelry-related position

Knowledge of and ability to accurately identify common gemstones and precious metals

Ability to operate digital camera and familiarity with graphics editing software

A keen fashion sense

Ability to work independently as needed and thrive in a fast paced environment

Excellent written communication skills a must

Premiere Benefits Package IncludesAll Employees

Good Guide Program – comprehensive in-house case management to support personal and career goals

Employee Assistance Plan

Employee discount in our retail stores

Identify fraud Insurance

Well Card Program – provides discounts on prescriptions and health services

Retirement (401K), once eligibility criteria is met

VITA free tax return assistance once income eligibility is met

Casual dress code

Employees working 25+ hours per week:

All of the above, plus

Paid holiday, vacation and sick time

Employees working 30+ hours per week:

All of the above, plus

Health, vision, dental, short-term disability insurance

Tuition reimbursement

Domestic partner benefits

Critical illness, medical bridge and accident insurance

Flexible spending accounts

Company-paid long-term disability and life insurance

Optional employee-paid life insurance

Starting salary $13 per hour

Goodwill of South Central Wisconsin is an Affirmative Action/Equal Opportunity employer.