15 Aug
Marshalls Customer Experience Coor
Florida, Sarasota-bradenton 00000 Sarasota-bradenton USA

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Date:Aug 14, 2020Location:Sarasota, FL, USCompany:TJX Companies, Inc.All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different.Posting Notes: Marshalls Store 0108 6561 S. Tamiami Trail Sarasota FL 34231Job Summary:Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.Responsibilities:

Role models exceptional customer service

Creates a positive internal and external customer experience

Promotes a culture of honesty and integrity; maintains confidentiality

Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools

Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs

Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates

Addresses customer concerns and issues promptly, ensuring a positive customer experience

Ensures Associates execute tasks and daily activities in accordance with store plan; reprioritizes as needed

Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates

Provides and accepts ongoing recognition and constructive feedback

Partners with Management on Associate training needs to increase effectiveness

Ensures adherence to all labor laws, policies, and procedures

Promotes credit and loyalty programs during customer interactions

Supports and participates in store shrink reduction goals and programs

Promotes safety awareness and supports maintenance of a risk-free environment

Performs other duties as assigned

Requirements:

Available to work flexible schedule to support business needs, including nights and weekends.

Strong understanding of merchandising techniques

Capable of handling multiple tasks at one time

Strong organizational skills with attention to detail

Ability to respond appropriately to changes in direction or unexpected situations

Team player, working effectively with peers and supervisors to accomplish tasks

Strong communication skills

Ability to train others

One year retail and 6 months of leadership experience.

We’re reinventing retail and helping people discover that next find that’s going to be their new signature look. You can be a part of their journey to look amazing.Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different. In fact, that’s what it’s like throughout the entire TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.Posting Notes: Marshalls Store 0108 6561 S. Tamiami Trail Sarasota FL 34231Nearest Major Market:SarasotaNearest Secondary Market:TampaJob Segment:Merchandising, Front End, Retail, Technology

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