22 Sep
Windows Systems Engineer Omaha, NE ONSITE
Vacancy expired!
- 3-5 years of experience in a System Administrator or comparable role
- Professional IT Certifications: Microsoft MCSA or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP
- Serve as a role model in the department
- Ability to multi-task and adapt quickly to change
- Provide excellent customer service via active listening and communication
- Ability to provide customer care and support via telephone, in-person and email communication
- Ability to diagnose and match resources to address technical issues appropriately
- Maintain client business acumen such as specific knowledge of the customer and how IT relates to their business strategy and goals
- Provide IT Support relating to issues with internal systems and network infrastructures
- Provide support services for Microsoft related technologies: Windows Server, Exchange, etc.
- Provide support services for virtualization technologies with VMware
- Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and stitching
- Provide support for disaster recovery solutions
- Provide remote access solution support: VPN, Terminal Services, etc.
- Document maintenance for all computer systems and network infrastructures.
- Communicate with customers and internal team
- Inform all of incident progress and notify them of impending changes and agreed outages
- Maintain service awareness and understanding of all organization key IT services, support tools, and techniques used to provide services
- Maintain and monitor client networks
- Escalate service or project issues that cannot be completed within agreed service levels
- Document internal processes and procedures related to duties and responsibilities
- Assist with technical sales processes
- Enter time and expenses, work through a daily schedule, and enter all work as service or project tickets in CW
- Represent client in a positive manner to customers and the community
- Mentor and assist Jr. engineers, as required
- Start Date: ASAP
- Assignment Length: Direct hire - candidates must be eligible to work in the US on a W2 basis without sponsorship or visa transfer
Vacancy expired!