Help Desk Analyst II

DescriptionLooking for a new opportunity? You should apply for this Help Desk Analyst position with a growing company! We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment.To apply, please send a resume to brendan.steele@rht.com or call at (310) 719-7356.Major responsibilities

Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

Provide guidance to Tier 1 support and team members

Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

The chosen candidate will need to facilitate user account management. That means onboarding, change and departure processes

Requirements

Ability to simplify complex problems and build solutions

Must be able to work independently with minimal supervision

Solid understanding of Service Desk

SharePoint experience

Proficiency in Microsoft Office 365

Candidate must be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

A combination of superior customer service skills and technical aptitude is required for success at this position

ITIL certification is an even more strongly preferred point

Ability to multitask efficiently and prioritize work

Excellent verbal and written communication skills

3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

Working knowledge in one or more programming or scripting language

If you're looking for job openings and have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you might be a good fit for this position

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $17.10 - $19.80 / HourlyLocation: Hermosa Beach, CADate Posted: August 14, 2020Employment Type: TemporaryJob Reference: 00460-0011530243Staffing Area: Technology u0026 IT