Administrative Operations Asst/Customer Rep
Vacancy expired!
Newly Opened Position . . . Are looking to start your career in the workforce or just looking for a change? We have a position for you.
Trollway Insurance, LLC in Mount Horeb is actively recruiting individuals to join our team. We are looking for men and women who are result driven, self-disciplined, motivated, hardworking, and enjoys interacting with people.
PRIMARY DUTIES AND RESPONSIBILITIES
Administrative duties to include responding to inquiries and explains product features to potential customers for the purpose of promoting and selling various insurance products. Recognize and promote cross-sales opportunities within the context of servicing a change to an existing member’s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures. Provide support to Agents by assisting customers with questions and service-related problems for existing accounts and performing outbound prospecting calls to members and non-members in order to provide sales leads. Backup to the receptionist.
Provide advanced technical and product information in response to the customer’s questions and/or problems to ensure achievement of quality and customer service goals. Rewrite and reinstate insurance policies according to underwriting and business rules. Requote and initiate paper or point of sale transactions required to amend or add insurance coverage (change address, etc.). Contact members or insured regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations.
This position will report to the Company Owner. The environment will be a fast-paced and will challenge you with different tasks. This is an office-based position and will expose the successful individual to many aspects of the insurance business.
Experience
Provide office coordination and administrative assistance to the sales team
PC software applications (Word, Excel, etc.)
Maintain Office Equipment
Maintain accurate records
Maintain the appearance of the office
Investigation and resolution of sales related problems, providing a high level of customer-focused service
Outbound prospecting calls - perform outbound sales and service calls
Competently entering information on various screens using a PC keyboard
Navigating through a PC Windows environment, including accessing information from multiple applications
Managing and navigating multiple sources of information and applying as needed
Servicing insurance policies including processing applications, renewals and amendments
Promoting the sales and cross-sales of insurance products and services using established guidelines
Presenting complex information in a clear and concise manner
Work independently, with minimal supervision
Work within a team environment
Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
Read, comprehend and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures)
Qualified Candidates Must Present the Following Attributes/Education
High School Graduate or equivalent
Ability to switch tasks quickly and multi-task when needed
Desire to work in a growing, changing environment
A positive, “can do” attitude
Willingness to assist with other tasks as they arise
Strong critical thinking and problem-solving skills
Ability to work independently and as a team
Accurate data entry skills
Compensation and Benefits
Annual Base Salary dependent on qualifications
Annual performance review with opportunity for annual pay increase and bonus
Learn more about us at http://www.trollwayinsurance.com/ or our Facebook Page https://www.facebook.com/trollwayinsurance/
Vacancy expired!