Associate Field Service Engineer

Biosense Webster, a member of Johnson & Johnson family of companies, is currently recruiting for an Associate Field Service Engineer , can be located in Colorado, Iowa, Kansas, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, or Wyoming areas. Candidate must have the ability to work in home office 25% & in field 75%. Valid US Driver’s license required. At Biosense Webster, Inc. we have one goal — to ensure those with cardiac arrhythmias can live the lives they want. This means transforming the latest advancements in electrophysiology into a suite of tools that empowers physicians with a range of treatments for the best outcomes. Quality products and approaches are achievable only through collaboration with the smartest minds in electrophysiology. For more than 30 years, we’ve been the global market leader in the science and technology of cardiac arrhythmia treatment, working with thousands of electrophysiologists to identify and develop diagnostic and treatment tools. And through onsite training, online courses, and our global education centers, we work together to set new standards every day. Learn more about Biosense Webster at www.biosensewebster.com and follow us on LinkedIn (https://www.linkedin.com/company/biosense-webster/) .The Associate Field Service Engineer is responsible to manage the customer support system in the installation, service and repair of all products supported by Biosense Webster Inc. Responsible for interaction with customers over the phone and in person for the handling of customer technical inquires, and complaints. RESPONSIBILITIES Under limited supervision and in accordance with all applicable federal, state, and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, t his position will: Perform the installation, operation, preventative maintenance, repair and upgrades of equipment per assigned work orders

Complete clear and timely documentation associated with all performed field service and remote support

Manage schedule to facilitate all aspects of technical / engineering work required to support products supported and serviced by the Biosense Webster technical department

Responds to customer requests for emergency service. Perform basic troubleshooting and repairs of products supported by the Biosense Webster technical department

Set and manage proper expectations with Customers before and after service-related interactions to ensure customer satisfaction

Timely completion of paperwork and administrative tasks per department/company policies and procedures

Complete all processing of RMA returns to support individual usage of parts and equipment

Manage allocated inventory

Completes required trainings for supported products and processes

Acts as customer advocate to represent customer needs internally

May be required to participate in incident investigation

Responsible for communicating business related issues or opportunities to next management level

Follow all Company guidelines related to Health, Safety and Environmental practices

Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

Performs other duties assigned as needed

QualificationsRequired: Vocational/Trade Certificate with preferably 4 years related work experience in a customer support, technical support/technical service role

OR

Associate Degree with 2 years related experience in a customer support, technical support/technical service role

OR

Bachelor’s degree in Engineering discipline

Ability to work in the office (home) 25% & field 75%

Ability to travel on short notice & frequent air travel

A valid US Driver’s license

Heavy lifting of equipment and excessive standing, lifting, and bending will be required

Ability to work weekends and “off hours” as needed to support customer and business needs

Preferred:

Advanced Degree

2 years of experience in related industry

Knowledge of servicing principles, practices, and procedures

Experience in the Medical Device Industry

Knowledge of service management system

Standard test equipment experience to include digital multimeter

For U.S. applicants, in accordance with applicable disclosure requirements, the anticipated base pay range for this position is $33,000 to $55,000.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, long-term incentive, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.

For additional general information on company benefits, please go to:

https://www.careers.jnj.com/employee-benefits

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .]

Primary LocationUnited States-MinnesotaOther LocationsNorth America-United States-Kansas, North America-United States-Montana, North America-United States-North Dakota, North America-United States-Nebraska, North America-United States-New Mexico, North America-United States-Oklahoma, North America-United States-South Dakota, North America-United States-Wyoming, North America-United States-Colorado, North America-United States-Iowa, United States-California-IrvineOrganizationBiosense Webster Inc. (6010)Job FunctionSalesRequisition ID2206078165W