Customer Service Representative

DescriptionAre looking to make a difference in people’s lives while directly impacting the growth of a high-caliber medical device company in Santa Barbara? We currently have an opening for a talented person to our customer experience team. In this role, you will communicate with customers through multiple channels including email, phone, and our online forum; and will serve as the point person for our customers and service network. You will also work with internal groups to define products that will allow us to develop a first class customer experience. You’re a great match if you possess exceptional troubleshooting and analytical skills, are driven to help customers, and love to dive deep into a new product to learn it inside and out.Main Responsibilities:

Timely respond to customer inquiries electronically or by phone

Monitor and track customer appointments to completion

Proactively reach out to customers to bolster high levels of satisfaction and engagement

Communicate and coordinate with service providers

Help develop the best customer service products and experience

RequirementsRequirements for the role:

Exceptional written and verbal communication skills, including an engaging phone presence

Bachelor's degree preferred

Experience in medical or the medical device industry is highly preferred!

Ability to thrive in a startup environment - you can move quickly, think strategically and tactically execute

Excellent sales, presentation and organizational skills

Proficient in Microsoft Office Suite and Sales force is a plus!

Please send your resume to caitlin.wolf@officeteam.com for immediate consideration!OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $19.00 - $22.00 / HourlyLocation: Goleta, CADate Posted: August 15, 2020Employment Type: TemporaryJob Reference: 01260-0011525227Staffing Area: Office u0026 Administrative