25 Sep
Texas,
Dallas / fort worth
, 75201
Dallas / fort worth
USA
Vacancy expired!
Job Title: Production Support EngineerLocation: Dallas Texas (Onsite from Day 1)Duration:12+ Fulltime Email me at or you can reach me onEXT :103 or Tools: Any ITSM tool like BMC Remedy, ServiceNow, etc. Skill Summary: Technical Support, Production Support, L2,L3, Application Monitoring, Triaging, Log analysis ITIL process knowledge Skill Details: Production Support with 3+ years' experience in leading a team of10-15 members Experience in providing Tier 1/Tier 2 Production support of Java, J2EE based applications At least 6 years of external customer-facing experience in a support environment Expert in using ITSM tools like ServiceNow Expert in PLSQL Working knowledge on using JIRA Responsible for resolving support requests, meeting continuous service delivery demands, achieving customer satisfaction Monitoring, troubleshooting and issue resolution for relevant applications, Work alongside the application support teams to ensure high availability of deployed solutions Experience with monitoring and reacting to system events and end user / business requests. Experience with pro-actively identifying improvements to your workplace or processes Report and properly document errors that are detected during Proactive Monitoring and Maintenance Excellent communication skills for interacting with external and internal customers Good experience on working on Linux, Unix and other operating systems Good to have knowledge of DevOps Operations Tools like Splunk / Nagios / Kibana etc Perform RCA for defects raised, Pareto analysis Strong problem solving and collaboration skills Ready to work in shifts/holidays/weekends on rotation basis
Vacancy expired!
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