LAN Support Technician

Title : LAN Support Technician - Level 1-59209Location : 06702,Waterbury, CTDuration : 12 + MonthsObjectives for this engagement include:• Ø Desktop Services:• Diagnose and resolve personal computer, laptops and phone problems.• Diagnose simple software problems;• Build and deploy tablets and laptops including configuring user specific settings;• Install new software releases of simple to moderate complexity;• Manage Active Directory user accounts;• Manage agency copiers/printers;• Implement security protocols on computer hardware;• Assists end users in resolving hardware and software issues in person or by fielding telephone calls and email communication• • Ø Network Services (wired and wireless):• Provide first level support for network connectivity or related network issues;• Assist with, diagnosis and resolve simple network problems;• Assist with the configuration of network components;• Assist BOPP in updating network and adding end users to such network• Perform related duties as required.• • Ø Miscellaneous:• Assist in Video Teleconferencing equipment installation and deployment.• Update / maintain conference room technology on a weekly basis;Skills : Required Skills/ExperienceAll applicants for this Statement of Work must have a minimum of 2 years of experience in computer hardware/software/LAN network installation and troubleshooting. Please indicate knowledge and experience related to these areas on résumés.• Expert in building laptops, tablets, desktops with MS Windows 10 operating system• Proven record installing and troubleshooting software in Windows environment: MS Office, Web browsers, end user equipment such as printers (Toshiba, HP) and scanners (Fujitsu, HP)• Proven record working with wired and wireless LAN networks, CAT5 – CAT6 cabling, network drivers installation and troubleshooting, connecting new users to the domain• Basic knowledge of teleconferencing using MS Teams and ZOOM• Ability to document, track and monitor end user problems to facilitate a timely resolution• Good written and verbal communication skills with ability to provide extensive documentation as needed• Strong experience writing documentation• Strong ability to work with staff of varying skill levels (executive, technical and non-technical)Nice to Haves• A+ Certification• CCNA Certification• • The consultant(s) will:o Maintain project communicationso Comply with BOPP/DOC policies and procedureso Review and provide feedback on measurable and achievable deliverables daily; review timelines with the project managero Provide daily status on the deliverables for the dayo Work with team members to facilitate technical sessionso Address and/or escalate issues or risks to deliverables in a timely manner to prevent delays in scheduleso Use the BOPP/DOC-supplied shared site to store and collaborate on project documentationo Be responsible for reviewing project tasks, schedules, and resources and make changes or additions, as appropriate; measuring and evaluating progress against the Project Management Plan (PMP) with BOPPo Address and resolve deviations from the PMPo Participate in regularly scheduled project status meetingso Prepare and submit Weekly Status Reports to the BOPP IT Managero Follow the Project Change Control Procedureo Resolve deviations from the estimated scheduleo Respond to emails in a timely mannerAttend, in person, critical meetings as determined by BOPP. A schedule, as well as a regular time and format for these meetings, will be established