26 Sep
Florida,
Tampa bay area
, 33647
Tampa bay area
USA
Vacancy expired!
Are you ready to explore a world of possibilities?Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll seek challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Pay and Benefits: - Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Retirement benefits
- Paid Time Off and other leave of absence
- Flexible/Hybrid Work Arrangements
Why You Love This Job:As the Asset Service Client Support Generalist, you will quickly interpret, research, accurately resolve, and clearly communicate resolutions to clients' inquiries about Corporate Action/Reorganization (Reorg) events, Bond Principal and Income (P&I), Dividends, Redemption payments, Proxy, and Billing and Custody. You will demonstrate commitment to the team by collaborating with and supporting each other to resolve clients' inquiries and accomplishing team and individual goals. Your Responsibilities - Strong Research Skills: Determine how to best resolve clients' inquiries after quickly and thoroughly researching internal and client resources (PSUPR/PTS/PBS/CA WEB) and external resources such as vendors, Paying Agents' websites, and Industry websites, such as MSRB's EMMA and Freddie Mac
- Strong Analytical Skills: Interpret prospectuses and Agents' statements to calculate, challenge, and confirm bond P&I announcement data, rate calculations, payment details, and misallocations
- Review and understand the Agent and Issuer announcements, instructions, and entitlements of mandatory and voluntary reorg events; and continually evaluate ASBS processes and procedures looking to increase efficiencies and reduce costs and risks
- Strong Problem Solving Skills: Communicate professionally with clients on the phone and in writing throughout the resolution process: providing timely, accurate, and pertinent information to ensure clients completely understand the issues surrounding their inquiry, how their case is progressing, and the resolution details
- Strong Relationship Building Skills: Continually strengthen, enhance, and support relationships with clients to enhance DTCC's brand and ensure a positive client experience. Build and strengthen partnerships with the 3rd parties which support ASBS, including DTCC's Operations teams and Paying Agents. Support and motivate team members in our efforts to provide excellent class client service
NOTE: Responsibilities of this role are not limited to the details above. Talents Needed For Success: - Minimum of 4 years of related experience
- Bachelor's degree preferred with Master's or equivalent experience
We offer top class training and development for you to be an asset in our organization! Who We Are: DTCC is the heart of the post-trade market infrastructure for the global financial services industry. From 21 locations all over the world, DTCC, through its subsidiaries, automates, centralizes and standardizes the processing of financial transactions, mitigating risk, increasing transparency and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. In 2020, DTCC's subsidiaries processed securities transactions valued at more than U.S. $2.3 quadrillion.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. About Us About DTCCDTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind. About the TeamThe Global Operations, Client Services & Administration group delivers world-class safety and soundness for the global financial services industry. The team provides DTCC's portfolio of core securities and superior transaction processing and client services support in an environment that minimizes risk and cost while maximizing efficiency.
Vacancy expired!
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