27 Sep
Client Technologies Technician - Helpdesk
Vacancy expired!
Job Purpose:The Department's OIT is seeking the services of an experienced Client Technologies Technician. This candidate will be Helpdesk and be required to successfully complete tasks given below.Primary Job Duties/Tasks:The duties and responsibilities of this position are:• Provide Tier one (1) software and hardware support.• Use documented procedures and checklists to assist end users with technical issues.• Use a ticket tracking system to log end user information and description of the issue.• Escalate problems to Tier two (2) technical support.• Communicate with the end users regarding the status of the issue resolution.About the Candidate:
QualificationsBachelor's Degree, from an accredited college/university, in Computer Science, Information Systems, other related field, or four (4) years of equivalent work experience.Required Experience• One (1) or more years of experience installing computer hardware and software, including personal computers, printers, and peripherals in both a network and standalone environment.• One (1) or more years of experience installing and troubleshooting clients in a Microsoft networking environment.• One (1) or more years of experience installing, troubleshooting, and supporting desktop applications and operating systems including Windows Office Suiter’s (OS), Office, Outlook, and Internet Explorer.• Knowledge of Transmission Control Protocol (TCP)/Internet Protocol Address (IP) protocols.• Experience installing, diagnosing, and repairing hardware, including scanners, hard drives, Random Access Memory (RAM), processors, DC Read Writable (CDRWs), DVD Rewritable (DVDRW), multimedia kits, and other peripherals. Preferred ExperienceThe FDC prefers the candidate have the following experience and/or knowledge for this position:• Experience supporting computers in a criminal justice environment.• Experience working in a call center environment.• Experience in Active Directory user administration. About ArnAmy, Inc.:ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee’s BEST in IT Solutions – 2017 &2016) excellent and talented team.ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply.PLEASE SEND RESUMES AND SALARY EXPECTATIONS TO THANK YOU!Vacancy expired!