28 Sep
Sr. IT Support Specialist (Boca Raton, FL)
Florida, Bocaratonfl 00000 Bocaratonfl USA

Vacancy expired!

Job Description:

Project Details:

  • Helpdesk Support
    • Answer help desk phone / respond to email support requests
    • Login Support (Password resets / Unlock accounts)
    • Application support (NLS, Ring Central, MS Office)
    • Network issues (Remote employee ISP, VPN)
    • MFA Support (DUO Mobile, MS Authenticator, RSA SecurID)
    • Hardware Troubleshooting and replacements (Broken Headsets, PC overheating)
    • Scan to NAS Support (multifunction printer, QNAP)
    • Workstation or mobile device preparation and deployments (NUCs, iPhone, Laptops)
    • Inventory control and documentation (Remote users equipment sign-out)
    • New employee onboard/Ex-employee offboarding (HR requests)

  • Business Operations request:
    • Relocate non IT items (desks, chairs, cabinets, etc )
    • Provision workstations (run cables, deploy or lift and move desktop hardware)
    • Facilitate the user rotations upon request

  • Network Operations / Monitoring and support
    • Capacity monitoring (mailboxes, filesystems, share drives)
    • Transfer RC calls from FTP to long term SFC storage
    • Patch Management (windows desktop and server updates, software updates)
    • Prepare report for monthly Patch Tuesday updates
    • Repair Hardware when needed (Laptops, Desktops, Surfaces, Phones)
    • IT inventory (life cycle management)
    • Manage drive encryption (BitLocker)
    • Hardware organization (cabinets, test bench)
    • Hardware disposal (end of life, damaged)
    • (2)FTP user provisioning
    • (2)Monitor security alerts (Carbon Black, NetScope, Javelin)
    • (2)SOC II audit discovery

Must Haves / Required Skills:
  • 5+ years
  • Required troubleshooting skillset and relevant equipment used by SFC
  • Desktop & laptop hardware support (Intel NUC desktops and Microsoft Surface devices)
  • Office 365, particularly Outlook and Teams
  • GlobalProtect VPN Client and connectivity issues
  • Internet Browser issues, particularly Chrome and Edge
  • VOIP phones, including softphones (RingCentral)
  • Printing, locally attached and network multifunction
  • Citrix VDI, Truist or Future SFC connections
  • Active Directory, Password Reset
  • Thick client connectivity issue, (Nortridge Loan System connection
Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone

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Vacancy expired!

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