28 Sep
IT Support Specialist I (Boca Raton, FL)
Florida, Bocaratonfl 00000 Bocaratonfl USA

Vacancy expired!

Job Description:

Helpdesk SupportAnswer help desk phone / respond to email support requestsLogin Support (Password resets / Unlock accounts)Application support (NLS, Ring Central, MS Office)Network issues (Remote employee ISP, VPN)MFA Support (DUO Mobile, MS Authenticator, RSA SecurID)Hardware Troubleshooting and replacements (Broken Headsets, PC overheating)Scan to NAS Support (multifunction printer, QNAP)Workstation or mobile device preparation and deployments (NUCs, iPhone, Laptops)Inventory control and documentation (Remote users equipment sign-out)New employee onboard/Ex-employee offboarding (HR requests)

Business Operations request:Relocate non IT items (desks, chairs, cabinets, etc )Provision workstations (run cables, deploy or lift and move desktop hardware)Facilitate the user rotations upon request

Network Operations / Monitoring and supportCapacity monitoring (mailboxes, filesystems, share drives)Transfer RC calls from FTP to long term SFC storagePatch Management (windows desktop and server updates, software updates)Prepare report for monthly Patch Tuesday updates Repair Hardware when needed (Laptops, Desktops, Surfaces, Phones)IT inventory (life cycle management)Manage drive encryption (BitLocker)Hardware organization (cabinets, test bench)Hardware disposal (end of life, damaged)Other duties as assigned

Must Haves / Required Skills: 2 yearsRequired troubleshooting skillset and relevant equipment used by SFCDesktop & laptop hardware support (Intel NUC desktops and Microsoft Surface devices)Office 365, particularly Outlook and TeamsGlobalProtect VPN Client and connectivity issuesInternet Browser issues, particularly Chrome and EdgeVOIP phones, including softphones (RingCentral)Printing, locally attached and network multifunctionCitrix VDI, Truist or Future SFC connectionsActive Directory, Password ResetThick client connectivity issue, (Nortridge Loan System connections) Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone

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Vacancy expired!


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