CUSTOMER SERVICE REPRESENTATIVE

Job Title: Customer Service RepresentativeGENERAL SUMMARY:Processes daily all orders received for accounts that are assigned to this position. Coordinates the processing of the customer order with Production Planning, Inventory Control, Warehousing personnel, Transportation, QA, R&D, Sales, and the customer, as necessary.ESSENTIAL DUTIES & RESPONSIBILITIES:

Processes daily all orders received for accounts that are assigned to this position.

Maintains a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicates with Sales to improve Salespersons' awareness of the status of their customers.

Evaluates inventory, production and transportation issues in order to coordinate customers' orders.

Confirms pricing and acknowledges order entry within 24 hours of receipt of order. Ensures proper invoicing of accounts by verifying and confirming customer pricing and contract prices.

Coordinates between credit, accounting and customer on any discrepancies on invoicing, material and freight.

Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations.

Coordinates product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer.

Maintains ability to promote partnerships with both internal and external customers.

Promotes a positive and professional representation of the company to each customer.

Maintains ability to perform efficiently and follow through on all details, in a fast-paced, customer focused environment.

May be required to travel.

May require availability outside of normal business hours.

KNOWLEDGE & SKILLS:EDUCATION: Typically requires an Associate's Degree in a related field; however, additional related work experience will be considered in lieu of the education requirement.SKILLS / EXPERIENCE:

1-3 years experience in a customer service related position required

A strong belief in Customer Service is required

Outstanding customer service skills required

Professional telephone skills required

Ability to work in a fast paced environment

Strong written and verbal communication skills

Efficient and detail oriented

Able to maintain a positive attitude while dealing with multiple tasks

General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook

EOE/M/F/Vet/Disabled