Supervisor Wellness Coaching

Company :Highmark Inc.Job Description :JOB SUMMARYThis job leads a team of Wellness Coaches who deliver health and wellness services to the Organization's members. The incumbent is accountable for daily operation of unit including staffing and scheduling to ensure that member outreach is effective and completed within defined timeframes and according to established processes. Ensures that team members are clinically competent and adequately trained in order to achieve member engagement targets as well as defined clinical and financial outcomes and establishes and monitors individual and team performance goals providing feedback and taking action to ensure that goals are achieved. May lead/participate in work groups focused on continually improving the efficiency and effectiveness of the wellness coaching programs delivered to members.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

Ensure that wellness coaching programs are proactive, innovative and engaging from the member perspective while conforming to established policies and work processes.

Ensure that team members are clinically competent and adequately trained in motivational interviewing and other engagement techniques in order to achieve the team’s engagement and clinical targets.

Conduct ongoing case and call audits. Provide routine feedback to both staff and manager

Lead/participate in both departmental and interdepartmental workgroups to continually enhance the delivery of wellness coaching programs and services.

Ensure that all services are delivered consistent with applicable internal policies and procedures as well as applicable regulatory requirements and accreditation standards.

Other duties as assigned or requested.

EDUCATIONRequiredBachelor's Degree in Nutrition, Health Education, Health Promotion, Exercise Science, Public Health, or other Clinical related field

SubstitutionsNone

PreferredMaster's Degree in Nutrition, Health Education, Health Promotion, Exercise Science, Public Health, or other Clinical related field

EXPERIENCERequired3 years of Clinical Experience

To Include:3 years working in Wellness Program Development or Delivery

Preferred1 year in a management or leadership role

1 year of leading Strategic Projects

LICENSES or CERTIFICATIONSRequiredNone

PreferredRegistered Dietician, ACSM, CHES, Health/Wellness Coach certification

SKILLSOral and Written Communication/presentation skills

Evidence of effective interpersonal skills, systems knowledge and analytic skills

Ability to embrace change management, work effectively in a fast paces environment while managing multiple complex initiatives

Leadership and team building

Strong organizational and time management skills with the ability to multi-task and re-prioritize

Collaborative problem solving

Decision making and conflict resolution

Language (Other than English):NoneTravel Requirement:0% to 25%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-basedTeaches / trains others regularlyFrequentlyTravel regularly from the office to various work sites or from site-to-siteRarelyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting: up to 10 poundsFrequentlyLifting: 10 to 25 poundsRarelyLifting: 25 to 50 poundsRarelyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migratedfiles/employers/posterscreenreaderoptimized.pdf )We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees, Contractors, and Applicants NoticeReq ID: J215442