29 Sep
System Engineer (with Amazon Connect exp.) Remote Work
Vacancy expired!
Role System Engineer (with Amazon Connect experience) Location Seattle, WA/Remote (must be willing to work PST) Duration 12 months System Engineer Specific Competencies for Role
- Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect.
- Strong Working knowledge of AWS AWS console, Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, Cognito, CloudWatch, etc.
- Agile Methodology (including JIRA and Confluence)
- Production Support
- Systems Design and Consult
- Continuous Process Improvement through Assessing contact center technologies, Releases and Upgrades
- End User Support: o Provides 247 global support of critical contact center systems in a rotating on-call environment
- Create and Maintain Systems Documentation:
- Systems Lifecycle Management
- Create, Maintain and Report KPIs
- Collaboration with other technical service teams to manage, maintain, and resolve complex IT services
Vacancy expired!