29 Sep
Arkansas,
Bentonville
, 72712
Bentonville
USA
Vacancy expired!
Company: iTech US, Inc.Job Title: Desktop Support ConsultantLocation : Bentonville, AR Job Responsibilities :handle VIP requests (AVP + associate’s) on priority which will be raised via Remedy /Email /Call (to EUCS /IT Leads /Managers) · In Scope Assets: Desktop, Laptop, Tablets, Surface Pro, Basic support on MPS Printer and Scanner, Vnet, Smartphones, Apple Devices and Surface pro (Cognizant provided) Tandberg VC device, LAN port, Wi-Fi) · Dedicated support during Board meetings at Cognizant facility. Academy Support ROW (Americas Specific) · Support will be provided for Trainings /Onboarding events organized by Academy team outside Cognizant facility. · Similar support will be provided in other regions based on the mutual agreement between CIS and IT Leadership team. Tablets/Surface Pro (Global support) Support for tablets and Surface Pro will be limited to Basic Setup Email configuration Troubleshooting Wi-Fi connectivity issues · Hardware support for Surface Pro and Tablets will be limited to service warranty with the respective Vendors Mobility Operations: Work on GSD and One IT requests Ordering new phones/ upgrading with the service providers (Cognizant approved Service providers) Enable/Disable IR and Hotspot based on GSD request Work closely with HR Onboarding team to ensure mobile phones are allocated to VIP users on Day 1 Required Skills :Position is expected to perform IT resource management related tasks such as asset tracking, installation and provisioning of IT assets to end users. This role also includes maintaining asset inventory and troubleshooting laptops/printers/Video Conference /Smart and Cisco IP phone issues and providing remote support to users if necessary. This position will coordinate with other IT team members Required Education : At least a Bachelor’s Degree (or equivalent experience ) in Computer Science, Software/Electronics Engineering, Information Systems or closely related field is required. Necessary Skills:1. EUC Deskside Support2. EUC – Hardware Support – Laptops, Desktops, Printers, Scanners, VOIP, Network and Server (H&F)3. EUC – IT Asset management To Apply :PhaniiTech US, Inc.
Vacancy expired!
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