Network Field Engineer

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting, and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com.

• Performs Problem determination and resolution for End User Devices (including Equipment and Software issues), in accordance with the requirements of the End User Services and associated Service Levels.
• Performs install, move, add, and change (IMAC) activities, as well as data backups and restores as applicable. Serves as the main interface to Authorized Users.
• Coordinates Incident and Problem resolution with other Towers, as applicable. Supports Authorized Users and End User Devices and performs break/fix and refresh activities as required by Customer.

• Demonstrated understanding of the Customer IT Environment
• Demonstrated technical knowledge of supported platforms (e.g., Equipment, Software, Windows or Apple PC platform, supporting Network)
• Proficient communication skills
• Remote Troubleshooting (Phone / Chat)
• Demonstrated technical experience supporting mobile devices (iOS Devices)
• Mobile device management utilities (MobileIron)
• Remote Desktop support experience
• RDP, Kaseya, Bomgar, LogMeIn
• Work experience and extensive knowledge of Windows builds and Software break/fix
• VPN Support
• AnyConnect
• Working knowledge of the Customer ITSM Tool
• Working knowledge of Software distribution tools and Active Directory

• Formal IT training or related technology associate's degree or technical certification (e.g., MSA, MCSE, ACMT, ACSP)
• 20 hours of ongoing professional training per year
• Executes tasks relating to deployment and distribution of Software packages in accordance with the agreed upon schedule.
• Performs pilot distributions to ensure compatibility with the Customer IT Environment. Leverages Customer's Software distribution management tools (e.g., Microsoft SCCM).
• Email App Support
• Outlook
• Lotus Notes
• Mobile Client

• Flexible/remote working culture - location is not a limitation of success at Wipro.
• Global Travel & Relocation opportunities - COVID permitting.
• Paid Parental Leave
• Excellent Remuneration Package.
• Quarterly bonus/variable pay.
• Quarterly Career Progression Reviews - we do not limit our employees to the usual once-per-year reviews!
• Corporate Healthcare Benefits
• 401k benefits
• Fringe, Concession + Membership & Subscription Tax Benefits.
• Financial Advisory & Banking Benefits.
• Free Ongoing training and development to help you reach your full potential.
• Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!
• Team building, fun activities, and social events - COVID permitting.