Technical Support Specialist

We currently have an exciting opportunity for an enthusiastic, motivated, service-minded individual to join our fast-paced company as a Technical Support Specialist. This individual is responsible for end user support requests, logging issues into ticketing software, and assisting end users or escalating problems to relevant team members, as needed.

• Are you an experienced Technical Support professional looking for a great company to join?
• Are you an engaged listener that provides positive communication with clients?
• Are you a critical thinker that enjoys solving problems?
• Do you have solid IT skills and want to be a part energetic team?
• If yes, we would love to talk to you!

• Field calls from our business units and troubleshoots technical issues
• Run and support online ticketing system, prioritizing tickets and calls according to severity, impact, and urgency
• Troubleshoot and handle hardware, software and and network issues
• Follow up on all outstanding calls and open ticket items to ensure timely resolution and customer satisfaction

• Basic understanding of Windows AD Networking.
• Basic understanding of Office 2007 and higher functions.
• Basic understanding of Windows 7 Pro installation and configuration.
• Great customer service skills
• Ability to work well under pressure in a fast-paced and deadline-oriented environment
• Demonstrated collaborative skills and ability to work well within a team
• Strong analytical, prioritization, and problem-solving abilities
• POS System experience a plus
• Authorized to work for any employer in the United States
• Ability to pass a thorough background check