Support Services Technician 2

Description Do you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users? You might be interested in Robert Half's new Desktop Support Technician role. This Desktop Support Analyst position, which is a long-term contract / temporary opportunity, is located in the Kansas City, Kansas, area.What you get to do every single day- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities- Communicate regularly and effectively with ticket submitters- Support, examine, and repair computer systems, hardware, printers, and computer peripherals- Solve computer problems, and implement appropriate action/solutions- Arrange hardware repairs with the appropriate vendors- Supply computer desktop support in accordance with established policies and procedures- Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems Requirements - Ability to quickly write reports, business correspondence, user instructions, and procedure manuals- Desktop support or related experience- Comprehensive knowledge of navigating basic office equipment and protocolsAssociate's degree in computer related field or equivalent training required 2-4 years experience requiredVerbal and written communication skills problem solving skills customer service and interpersonal skillsBasic ability to work independently and manage one's time Knowledge of computer software such as configuration management software desktop communications software operating system software and internet directory services software Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.