30 Sep
US-Opportunity Consultant IV
Vacancy expired!
Experis, a ManpowerGroup company, has an exciting opportunity with one of our key clients that develops personal computers (PCs), printers and related supplies, as well as 3D printing solutions.
Title: Opportunity Consultant Location: 83714 Boise ID Duration: 08/22/2022 to 08/21/2024 Responsibilities:- Working independently while using standard protocol to respond to more complex customer issues.
- Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).
- Proactively assist customers to avoid or reduce problem occurrence.
- Update Service NOW with details of cases.
- Share issues, resolutions, and ideas with the team.
- Superior communication skills both written and verbal.
- Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Can confidently diagnose problems.
- Experience working with servers.
- Exceptional customer skills, especially in writing.
- Super responsible individual.
- Able to follow directions closely.
- Possesses good judgement.
Vacancy expired!