30 Sep
US-Opportunity Consultant IV
Idaho, Boise , 83705 Boise USA

Vacancy expired!

Experis, a ManpowerGroup company, has an exciting opportunity with one of our key clients that develops personal computers (PCs), printers and related supplies, as well as 3D printing solutions.

Title: Opportunity Consultant

Location: 83714 Boise ID

Duration: 08/22/2022 to 08/21/2024

Responsibilities:
  • Working independently while using standard protocol to respond to more complex customer issues.
  • Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Update Service NOW with details of cases.
  • Share issues, resolutions, and ideas with the team.

Education and Experience Required: High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education.

Knowledge and Skills:
  • Superior communication skills both written and verbal.
  • Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Can confidently diagnose problems.
  • Experience working with servers.
  • Exceptional customer skills, especially in writing.
  • Super responsible individual.
  • Able to follow directions closely.
  • Possesses good judgement.

Vacancy expired!


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