30 Sep
Help Desk Technician/Desktop Technician
New York, Cheektowaga , 20190 Cheektowaga USA

Vacancy expired!

Job Title: Help Desk Technician/Desktop Technician

Location: Cheektowaga, NY, USA

Duration: 3 Months Seeking a customer service oriented

Help Desk Technician/Desktop Technician to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will solve basic technical problems while providing support for all assigned areas.

Responsibilities:• Provide application support through remote access tools to resolve internal end user issues• Monitor and respond quickly and effectively to calls or chats received to the Service Desk• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware• Remotely access and support end user machines to achieve first call resolution• Utilize Service Now as the ticketing tool to track and escalate tickets for end users• Assist with onboarding of new Agents by training and allow others to shadow• Perform other tasks as needed by the Service Desk Managers

SkillsHigh School Diploma, GED, equivalent certification or military experienceAt least 1 year of remote help desk support experienceFluent in EnglishMac Integration Basics Certificate or 1 + year of equivalent Mac support experienceWindows 10 Certificate or 1+ years of equivalent Windows OS support experience

Preferred Qualifications:Associates Degree in Computer Science, Information Systems, and Engineering, equivalent certification or military experience2+ years of remote help desk support experience

Top Skills: Password ResetVPN issuesSCCMMobile Device SupportZoom experience –RemoteWindows and Mac support experiencePrinter Setup, Configure, Deployment Experience

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Vacancy expired!


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