30 Sep
Mississippi,
Kiln
, 39556
Kiln
USA
Vacancy expired!
Job#: 1284999 Job Description: Apex Systems is looking for a Help Desk Specialist!For immediate consideration, please send your resume toRebecca at Must be able to maintain TS/SCI ClearanceJob Description:The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations, maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN). Supporting the SENS3 management team, the selected individual will be responsible for providing monitoring of customer network data, applications, and operational architecture through a 24/7 Operating Center environment to ensure Service Level Agreements are met, including:- Answering queries by telephone and email in support of customer hardware, software, network, and telecommunication systems and execution of network procedures;
- Provide operational support for all network and system components and conducts problem determination, escalation, and provides problem resolution;
- Must be familiar with network administration and ITSM tools and equipment for (i.e. BMC Remedy, ServiceNow, and have a thorough understanding of networks and networking equipment).
Basic Qualifications:- 3.5 years of experience working with networks and performing Network administration/Troubleshooting
- Must be familiar with Windows System administration tools and processes such as adding and removing user accounts and configuring and correcting profile issues.
- Knowledge in coordinating problem resolution and working across IT functional areas
- Proven ability to manage multiple task/events simultaneously and deliver on time.
Desired Assets:- DHS Experience
- Networking Certification
- Microsoft Certification
- Security+
- Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Master's degree.
EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or
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