30 Sep
Technical Support Representative
Minnesota, Shakopeemn , 55379 Shakopeemn USA

Vacancy expired!

Our client is seeking a Technical Support professional to provide product support to customers via phone, email, and messaging. This is a contract-to-hire position based in Shakopee, MN. Responsibilities

  • Provide prompt and accurate product support for end-users, including phone, messaging, and email communications
  • Maintain good communication and customer service skills in interactions with customers and colleagues
  • Communicate and collaborate with cross-functional teams
  • Accountability for individual and team performance metrics
  • Accurately document customer communication in CRM
Requirements
  • High school diploma; Associate's degree preferred
  • 1+ years' experience in technical support
  • Computer skills, including experience with Microsoft Office applications
  • Great communication and customer service skills
  • Prioritization skills with the ability to manage a variety of tasks
  • Ability to learn new skills and ideas and to incorporate feedback for improvement
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Vacancy expired!

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