30 Sep
Iowa,
Waterloo / cedar falls
, 50703
Waterloo / cedar falls
USA
Vacancy expired!
Title: Computer Support AssociateLocation: 300 West Commercial Street Waterloo Iowa USA 50703Interview: Onsite Description: Computer Support Associate Provides basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, et c.), following established procedures, in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams. Proves support for conference rooms, asset lifecycle management, and computer deployments for unit customers. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.• Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: contact lists process logs problem incidence reports customer information updates – exterior ship orders inventory, maintenance or other service recordshandling standard facilities administration requests• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.Specific Position Requirements 2nd shift position Additional Information:• There is a weekend On-Call rotation that these positions will be a part of• OT is possible• Metatarsals are required on the first day• Some travel between Waterloo area locations is possible• Manager looking for local candidates Job Description:• Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties Job Duties:• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.• Responsible for effective e-mail communications and ability to create and maintain basicdocuments/records: TYPICAL EXAMPLES: contact lists process logs problem incidence reports customer information updates – exterior ship orders inventory, maintenance or other service recordshandling standard facilities administration requests• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. Job Requirements:• Knowledge of computing and networking concepts and fundamentals• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.• Knowledge of computer security policies and a general overall knowledge of computer security concepts.• 1 year or more IT experience preferred, but recent college graduates will be considered Education Requirements:• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent Life at ATCAt ATC we keep an eye on the future, innovate continuously, and integrate disruptive technologies into breakthrough solutions. This is how we partner with companies to move them forward and help them win. Work Environment: Where you work is as important as why you work. We are committed to an employee-centric atmosphere that drives fulfillment and encourages an enriching and collaborative culture of advanced and engaging professionals.Check out our video - https://www.youtube.com/watch?v=RSq5tLLa9qE
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