Technical Support Technician (Lab Manager)

DynTek Services Inc. currently has an exciting opportunity for a

• Responds to end user requests for assistance, as technical difficulties arise during the use of computer and networking technologies.
• Functions in the building as the liaison between the building’s end users, as defined above, and the senior technician staff from the Instructional Technology Department. Can make recommendations regarding hardware, software, or networking functions, based on this interaction with end users.
• Provides proper maintenance, repair, and service to all administrative and instructional technology at assigned building as necessary and under the supervision of a senior technician as needed.
• Provides and maintains a detailed log of all reported technical occurrences, the resolutions of all technical difficulties as well as completed tasks and assignments using our web-based service log. Can contribute written information to the knowledge base of the service log for others’ reference and information.
• Generates written reports of all details concerning unresolved technical problems in the service log, and follows up with problem resolutions accordingly, seeking the appropriate senior technician.
• Attends meetings with others as per the needs of the department to make building levels changes/upgrades to procedures, the network and/or desktops.
• Performs basic networking functions as per the instructions of the senior technical staff.
• Works with a variety of instructional technology including LCD computer projectors, printers, computers, laptops, and digital cameras.
• Helps to implement routine and special networking procedures with the building’s end users as per the senior technicians’ direction.
• Provides assistance on the basic information and operation of the software applications.