Voice-Telecommunications Specialist

Title: Voice-Telecommunications SpecialistLocation: Washington, D.CCyberData Technologies is seeking a Voice-Telecommunications Specialist to support our Federal Client in Washington, DC.

• Creating/assigning trouble tickets for all incoming telecommunications voice requests through Service Order Tracking System
• Moves, Adds, and Changes (MAC) support for telephone, voice mail, and electronic directory services requested from personnel in the field and in the National Capital Region (NCR)
• Updating/maintaining nationwide telephony databases/inventory, spreadsheets, reports regarding telephone lines, circuits, billing/billing discrepancies, reporting telephone troubles, and the installation/disconnection of telecommunications services
• Provide routine technical support, maintenance of telephones, sysTMSS (Avaya Magix & S8XXX series), switches, voicemail systems and other specialized telephone/voice systems support, track requests for unscheduled telephone outages, issues, and operational requirements
• Coordinate with the required Telecommunications Companies (TELCO) and the General Services Administration (GSA) to ensure billing and inventories are accurate
• Maintain billing invoices and inventory ordering data in the database
• Open trouble tickets with TELCO/GSA on circuit outages and coordinate circuit restoration
• Open and close trouble tickets/service tickets utilizing the USSS ticketing system
• Submit circuit orders to TELCO/GSA and ensure process is completed in the management database
• Provide best practice recommendations on how to effectively reduce inventory and maintain reliable operation
• Created cost avoidance reports shall document the number of invoices processed, continued summary totals for services, financial savings to the federal government, sorted by vendor type, and any new/disconnected telecommunications services sorted by service provider
• Provides backup support to administrative personnel in the areas of receiving mail, date/time stamping all billing/invoices, verify bills are correct, processing for payment authorization and signature by the Voice Programs Section Chief