Help Desk Analyst II

Description Assess and troubleshoot complex computer and system support problems while applying an understanding of computer software/hardware products, and services, to resolve problems of users.Job ResponsibilitiesSupport the Service Desk Hotline by taking calls from customers.Research, diagnose, resolve, and respond to computer software and hardware requests received within defined service level agreements.Provide second and third level escalated solutions to business applications and networks.Document incidents in ticket-tracking software.Maintain knowledge of relevant product offerings and support policies.Perform other job-duties and special projects as required.RequirementsAssociate's Degree in Information Systems or related computer/technology field of study.1-3 years or more of IT Helpdesk/Support experience required; Working knowledge of computer, network, and software knowledge including MS Office.Strong written and verbal communications skills required.Strong attention to detail and ability to multi-task is needed.Ability to rotate on-call responsibilities. Requirements - Technical Support experience required- Experience with Support Tickets- Provide Technical Support experience- Microsoft Office 365 experience- Hardware and Software experience preferred- Adeptness in Ticketing System- Ability to multitask effectively- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware - Applicants should have a combination of superior customer service skills and technical aptitude - ITIL certification a plus- Ability to recognize, evaluate, and resolve problems effectively- Complex problem solving skills are a must. Candidate must be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - Candidates who have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred- Can work independently with minimal supervision- Sound written and verbal communication skills- Experience in one or more programming or scripting language Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.