Help Desk and Desktop Support Analyst

Help desk and desktop support analyst provides technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommending technical fixes to customers.

• Provide direct service for IT networks as well as customer service to users inside and outside the company
• Maintain a work log of job tickets and maintenance tasks
• Forward daily inspections to prevent or solve system malfunctions
• Stay updated on new developments in, and analyze reviews of, computing technologies
• Supervise the logging of network conditions and requirements