30 Sep
Help Desk Analyst
Vacancy expired!
- Provides first level support and follow-up, through the Help Desk, to the CLIENT user community regarding computer operations, hardware components, and software applications on multiple platform environments.
- Interviews user, analyzes user’s concern, reviews procedures and actions taken by user, and instructs user to perform diagnostic procedures in order to determine and complete the resolution/escalation of the user’s concern.
- Documents user’s concerns and associated resolutions through Work Order system.
- Maintains technical knowledge by attending training, workshops, and reviewing publications.
- Coordinates repair of printers, copiers, and laptops by outside venders.
- Troubleshoots, configures, repairs, reimages, and issues laptops.
- Performs remote troubleshooting and installation of software applications.
- Applies procedures for Microsoft Office Professional Software Suite, Microsoft Windows XP or later version, Symantec Anti-virus software, Helpdesk management software, and various other software applications.
- Applies procedures for Network interface software, Web technology and relational database as they relate tosolving basic connectivity problems.
- Establishes and maintains effective working relationships and public relations.
- Performs other duties as assigned.
- This position works under general supervision.
- This position provides functional guidance and may train lower level employees.
- High School Diploma or GED.
- Two years’ experience performing help desk functions or related work.
- Proficient in word processing, spreadsheets, databases, time and attendance, and presentation software.
- Knowledge of Windows operating systems, networking and database concepts.
- Proficient in customer support skills.
- Associate’s Degree in Computer Science or Information System from an institution accredited by a nationally recognized accrediting agency.
- Microsoft Certified Desktop Support Technician or A+ certification.
Vacancy expired!